Michell Hunter
Newark,NJ
Summary
Highly motivated and dedicated medical assistant with history of remarkable performance at individual and team level work. Multitasks and prioritizes work expectations with little to no supervision. Customer service- oriented professional seeking to add my problem-solving, safety and newly internalized medical skills to a dynamic healthcare setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Proffessional
Building Security Services
07.2022 - 06.2024
- Recorded incident reports with detailed accounts of occurrences.
- Regulated Vehicle and pedestrian traffic onto building grounds
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Representative
Audible
09.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with purchase of products, issues of refunds and followed with customers to insure customer was still pleased with services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Security Professional
Sunstates Security
07.2018 - 10.2019
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports.
- Examined doors, windows and gates to verify security.
Education
GED -
International Youth Organization
Newark, NJ06-2017
Skills
- Emergency response
- Strong communication
- Detail-oriented
- Phlebotomy
- Ekg
- Point of care testing
- HIPPA Compliance
- Patient Intake
Certification
- First Aid/CPR Certified
- Certified Clinical Medical Assistant
Timeline
Security Proffessional
Building Security Services
07.2022 - 06.2024
Customer Service Representative
Audible
09.2019 - 03.2022
Security Professional
Sunstates Security
07.2018 - 10.2019
GED -
International Youth Organization
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