MICHELL JENKINS
Valley Stream,NY
Summary
Experienced, energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Successful at consistently exceeding sales goals through great client consultations. NYS Licensed Cosmetologist Outstanding Client Retention Hair Maintenance Expert Networking Expertise Highly Motivated Self-Starter Certified Skin Analyst Great Communication Skills Strong Team Leader
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor
MBG Inspire / TWA Hotel
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Stylist/Image Consultant
Image Consultant
07.1994 - Current
- Serviced entertainment artists, models and high-profile clients with intricate coloring and highlighting techniques
- Managed and coordinated photo shoots and performance bookings
- Educated clients on product uses, benefits and basic self-maintenance techniques for healthy hair
- Sold and promoted hair care products and cosmetics
- Established a strong relationship with client base to generate long term business
- Provided personal shoppers services and maintained relationships with high end specialty boutiques.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
Customer Service Representative
Hallmark Aviation Service
05.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Waxing Specialist
European Wax Center
05.2017 - 05.2018
- Maintained clean and sanitary workspace.
- Waxed clients with various bodies using soft and hard waxes.
- Increased salon revenue by 25% through upselling at-home products and providing excellent care.
- Informed guests of appropriate products available to increase retail sales.
- Discussed procedures and treatment options with clients.
- Answered multi-line phone system and emails to schedule clients and consultations.
Instructor
Long Island Beauty School
07.2011 - 05.2018
- As an instructor I advise and show students everything from hair cutting, hair treatment training, the proper use of chemicals and how to create hairstyles
- Educate on use of industry related tools, including insuring the students are prepared for the NY State Board Exams in order to become licensed.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Hair Stylist
Sankofa
01.2009 - 07.2012
- Analyzed hair, assessed customer needs and recommended beauty treatments for hair styles and color options
- Updated and maintained customer information records including all past beauty services provided
- Developed new styles, techniques and educated clients about products and self-maintenance for healthy hair
- Expertise in weaving, extensions, cutting and regularly attended Industry Tradeshows to stay relevant
- Performed in-home services for elderly clients unable to travel to the salon.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Owner/Hair Stylist
Creative Hair Design
09.2000 - 02.2004
- Oversee daily operation and management of salon
- Trained salon staff of interns and assistants in safety training, certifications, traditional and innovative haircutting techniques
- Generated gross revenue of $150,000 yearly with increased 5-10% annual revenue for 4 consecutive years
- Attended National Industry Tradeshows as well as coordinated hair and fashion shows
- Conducted standard industry information sessions to help salon and stylists maintain relevance.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
Education
NYS Cosmetology License -
Long Island Beauty School Inc
Hempstead, NY06.1997
Associates - Business Administration And Management
Queens College of The City University of New York
Flushing, NYSkills
- Financial Management
- Waste Reduction
- Priority Management
- Business Planning
- Performance Motivation
- Staff Discipline
- Business Administration
Certification
DISC Personality Assessment Certification:
Personality Training Course International Marketing Associates - Woodmere, NY
Timeline
Supervisor
MBG Inspire / TWA Hotel
06.2021 - Current
Customer Service Representative
Hallmark Aviation Service
05.2018 - 12.2019
Waxing Specialist
European Wax Center
05.2017 - 05.2018
Instructor
Long Island Beauty School
07.2011 - 05.2018
Hair Stylist
Sankofa
01.2009 - 07.2012
Owner/Hair Stylist
Creative Hair Design
09.2000 - 02.2004
Stylist/Image Consultant
Image Consultant
07.1994 - Current
NYS Cosmetology License -
Long Island Beauty School Inc
Associates - Business Administration And Management
Queens College of The City University of New York
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