Summary
Overview
Work History
Education
Skills
Timeline
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Michell Jones

Michell Jones

Hartland,MI

Summary

Patient-focused Patient Services/Patient Care Technician equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

10
10
years of professional experience

Work History

Call Center Representative Intermediate

Michigan Medicine
Ann Arbor, MI
03.2023 - Current
  • Answered incoming calls from patients and provided assistance with billing questions, and other customer service related issues.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Made outgoing call to set up patient appointments.

  • Maintained high levels of professionalism while interacting with patients via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.

Medical Assistant Associate

Michigan Medicine
Ann Arbor, MI
03.2022 - 03.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.

Patient Care Technician

MM KEC OR/PACU
Ann Arbor, MI
03.2020 - 05.2021
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Restocked unit frequently with necessary medical supplies
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients
  • Promoted patient comfort by quickly responding to calls and handling diverse needs
  • Assisted with patient admissions and discharges
  • Delivered personal nursing assistance in pre- and post-operative situations
  • Responded to bell or light signal calls to assist patients with needs
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria
  • Notified senior staff of patient emergencies to optimize outcomes
  • Engaged with patient family and friends to provide courteous visit experience.

Patient Service Associate

MM KEC OR/PACU
Ann Arbor, MI
09.2019 - 05.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Efficiently navigate E R through MiChart
  • Responsible for completing intake, history, vital signs and performing EKGS
  • Obtain medical records from facilities for coordination of care in preparation for surgery.

Patient Service Associate/Patient Care Assistant

MM KEC OR/PACU
Ann Arbor, MI
09.2019 - 05.2021
  • Trans orted patients between facility rooms and helped move individuals between mobile equipment and beds
  • Used mobility devices to transport patients
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Efficiently navigate E R through MiChart
  • Responsible for completing intake, history, vital signs and performing EKGS
  • Obtain medical records from facilities for coordination of care in preparation for surgery.

Medical Records Technician

UNIVERSITY O MICHIGAN-HEALTH SERVICES GENERAL OP
Ann Arbor, MI
03.2014 - 09.2019
  • Entered patient insurance, demographic and health information into software and confirmed records
  • Set up patient charts and documented information in various company software
  • Disseminated information to correct department, individual or outside location
  • Streamlined day-to-day office processes to meet long-term goals
  • Verified record copies before handing each over to check for and remove unnecessary details
  • Determined and implemented techniques to improve medical records retrieval process
  • Scanned incoming documentation
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Observed confidentiality and safeguarded all patient-related information
  • Kept department clean, organized and professional
  • Purged outdated files
  • Pulled patient charts for upcoming appointments
  • Obtained information by contacting appropriate personnel or patients
  • Consolidated diverse medical records
  • Updated daily logs to track information movements.

Health Information Analyst

UNIVERSITY OF MICHIGAN-HEALTH SERVICES GENERAL ES
Ann Arbor, MI
  • Worked with speed, efficiency and accuracy to process documentation and complete projects
  • Utilized copying equipment for medical record duplication, answered phones and filed documents
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
  • Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews
  • Worked with MiChart to input, organize and manage numerous documents each day
  • Evaluated medical documents and digital information involved in location, retrieval and transmission of information
  • Completed in-depth audits of performance and quality of current charts and processes through facility reviews
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Supported healthcare applications by monitoring security, performance and reliability
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.

Education

ASSOCIATE OF APPLIED SCIENCE - MEDICAL BILLING AND CODING

Washtenaw Community College
05.2023

ASSOCIATE OF APPLIED SCIENCE - GENERAL STUDIES

Davenport University

MEDICAL ASSISTING -

South Lyon Community Schools

Skills

  • Medical billing
  • Recording histories
  • Patient interviewing skills
  • Bookkeeping support
  • Appointment confirmation
  • Medical filing
  • Computer skills
  • First Aid/CPR

Timeline

Call Center Representative Intermediate

Michigan Medicine
03.2023 - Current

Medical Assistant Associate

Michigan Medicine
03.2022 - 03.2023

Patient Care Technician

MM KEC OR/PACU
03.2020 - 05.2021

Patient Service Associate

MM KEC OR/PACU
09.2019 - 05.2021

Patient Service Associate/Patient Care Assistant

MM KEC OR/PACU
09.2019 - 05.2021

Medical Records Technician

UNIVERSITY O MICHIGAN-HEALTH SERVICES GENERAL OP
03.2014 - 09.2019

Health Information Analyst

UNIVERSITY OF MICHIGAN-HEALTH SERVICES GENERAL ES

ASSOCIATE OF APPLIED SCIENCE - MEDICAL BILLING AND CODING

Washtenaw Community College

ASSOCIATE OF APPLIED SCIENCE - GENERAL STUDIES

Davenport University

MEDICAL ASSISTING -

South Lyon Community Schools

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Michell Jones