Michell Martinez
North Aurora,IL
Summary
Organized Production Scheduler with five years of experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting.
Overview
15
15
years of professional experience
Work History
Operations Coordinator/Master Production Scheduler
SCP
10.2018 - Current
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Processed manufacturing orders from sales representatives through ShopWorks system.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Flagged potential issues by monitoring timelines.
- Tracked progress of goods during manufacturing.
- Updated management and clients on progress of production.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Client Service Professional
Block Advisors
01.2009 - 04.2021
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Maintained and managed customer files and databases.
- Responded to customer questions via phone, email and in-person.
Education
Bachelor of Arts - Media Arts And Animation
The Illinois Institute of Art - Chicago
Chicago, IL06.2008
Associate of Arts - Fine Arts
Triton College
River Grove, IL06.2005
Skills
- Quality Assurance
- Critical Thinking
- Production Planning and Control
- Master Scheduling
- Team Meetings
- Effective Scheduling
- Operational Procedures
- Creative Solutions
- Administrative Support
- Manage Schedules
- Multiline production operations
- Operations monitoring
- Post-production
- Report writing and documentation
- Interpersonal Communication
- Teamwork and Collaboration
- Organization and Time Management
- Google Workspace
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Operations Coordinator/Master Production Scheduler
SCP
10.2018 - Current
Client Service Professional
Block Advisors
01.2009 - 04.2021
Bachelor of Arts - Media Arts And Animation
The Illinois Institute of Art - Chicago
Associate of Arts - Fine Arts
Triton College
Similar Profiles
Jacob SchulzJacob Schulz
Front Desk Sales Associate at SCPFront Desk Sales Associate at SCP
Linda Phegley-PayneLinda Phegley-Payne
FNP at SCPFNP at SCP
Ashish DudejaAshish Dudeja
Sales Executive at SCPSales Executive at SCP