Michell McCann
Shelbyville,Kentucky
Summary
Management Leader with over 22 years of management experience.
15+ years in Healthcare, driving revenue performance, growth and service excellence for large
Healthcare systems. Managing Valet services, parking garages, shuttle services and surface lots,
in Kentucky and Indiana. Oversee daily operations, to ensure company standards are upheld and
service is top of the line for Clients and their patrons of all locations.
Closed a large Health System and teaching Hospital with a new to market technology while running the
day to day operations at the location.
Implement cost control measures to ensure operations stay within company targets. Maximize location
FLC, by P&L, staffing/time management, and purchasing limits.
Overview
22
22
years of professional experience
Work History
Market Leader
Metropolis Technologies
06.2021 - Current
- Oversee operations at 4 major Healthcare locations in Kentucky and Indiana
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Employee base of 50+, including 2 Operations Managers, Leads, and Supervisors
- Maximize efficiency of administrative processed by completing daily overviews of operations with my Operations Managers
- Participate in daily Hospital safety meetings
- Work closely and included in Administrative meeting to help direct progress with patient access/experiences
- Optimizing site processes that ensure high team performance by setting realistic performance goals
- Working with team members individually to ensure their individual growth and performance
- Implementing safety protocols to reduce and eliminate accidents
- Working closely with th sales team to grow our portfolio.
Operation Manager
Towne Health
02.2009 - 06.2021
- Managed operations at Norton Brownsboro Hospital, War Memorial Hospital, and McLaren Northern Michigan
- Participated in daily Hospital safety huddles
- Recruitment/training/staff development
- Managed daily staff of 10 or more Associates
- Successfully increased employee retention with creating positive work environments
- Administered daily operations to ensure policies and standards were adhered to by staff
- Safety Leader for District
- Cultivated strong business relationships with Hospital Clients
- Participated in Administrative meetings to implement processes to improve and increase Patient satisfaction
- Successfully helped increase overall Patient satisfaction scores to 99.8% for admissions/discharge
- Worked outdoors daily, in all weather conditions.
General Manager
J. DeLuz Auto Body
06.2005 - 01.2010
- Administered daily operations to ensure policies and standards were adhered to by staff
- Cultivated strong business relationships with customers and vendors
- Revised policies and procedures to include cost controls and balance and check reporting
- Increased overall revenue for business with implemented SOP's by $1M in 15 months
- Purchasing supplies/ Parts/Inventory Control
- Provided Estimates to customer using Audatex and Mitchell software
- Maintained Insurance claims/payment
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Golds Gym
08.2002 - 06.2005
- General assistant duties to GM
- Order/inventory control
- Membership sales/renewals/corrections
- Membership payments/billings
- Staff interviewing/training
- Cleaning/maintaining facility
- Scheduling of staff
- Gym was sold to a private entity in 2005 and is no longer in business under Gold's Gym Franchise.
Education
Associate in Accounting -
Hawaii Community College
Hilo, HI01.2002
Associates in Psychology -
Kaplan University
Online01.2000
Skills
- Client Relationship
- Customer relationship
- Process improvements
- Training
- Account Management
- Profit & Loss
- Procurement
- Purchasing
- Recruiting
- Budget & Forecasting
Timeline
Market Leader
Metropolis Technologies
06.2021 - Current
Operation Manager
Towne Health
02.2009 - 06.2021
General Manager
J. DeLuz Auto Body
06.2005 - 01.2010
Assistant General Manager
Golds Gym
08.2002 - 06.2005
Associate in Accounting -
Hawaii Community College
Associates in Psychology -
Kaplan University
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