Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michell Mcgahey

Williamsburg,MI

Summary

Dynamic Executive Housekeeper with a proven track record at Indigo Hotel, excelling in staff training and inventory control. Enhanced guest satisfaction through effective task delegation and adherence to health and safety regulations. Recognized for implementing innovative cleaning techniques, resulting in improved operational efficiency and a well-prepared team.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Office Manager

Mt Holiday Ski Lodge
  • Managed daily office operations, ensuring smooth workflow and efficiency.
  • Coordinated scheduling and calendar management for executive team, optimizing time allocation.
  • Implemented office procedures to enhance productivity and streamline communication.
  • Oversaw inventory management, maintaining optimal stock levels and supplies.
  • Developed filing system to improve document retrieval and organization.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Laundry Supervisor

Cherry Tree Hotel
  • Managed daily operations of laundry facility, ensuring compliance with safety and quality standards.
  • Supervised team members, providing training and support to optimize workflow efficiency.
  • Implemented process improvements that enhanced service delivery and reduced turnaround time.
  • Monitored inventory levels, ordering supplies as needed to maintain operational readiness.
  • Trained staff on best practices for stain removal and fabric care techniques to improve service quality.
  • Resolved customer inquiries and complaints efficiently, enhancing overall service satisfaction.
  • Conducted regular inspections of equipment, facilitating timely maintenance and minimizing downtime.
  • Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
  • Improved laundry efficiency by implementing new sorting and folding techniques.
  • Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
  • Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
  • Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
  • Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
  • Managed laundry sorting, washing, drying, and ironing.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.

Executive Housekeeper

Indigo Hotel
05.2024 - Current
  • Assisted in maintaining cleanliness and organization of guest rooms and common areas.
  • Learned proper use of cleaning tools and safety protocols to ensure a safe environment.
  • Supported inventory management by restocking supplies as needed to meet operational demands.
  • Collaborated with team members to address guest requests and enhance overall satisfaction.
  • Adapted quickly to new cleaning techniques and procedures for efficiency improvements.
  • Followed established guidelines for room inspections to ensure high-quality standards were met.
  • Engaged in training sessions to develop skills in hospitality service and sanitation practices.
  • Contributed to team meetings by sharing observations on workflow improvements and guest feedback.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Established productive relationships with vendors to ensure timely delivery of quality products and services.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

High School Diploma -

Traverse City Senior High
Traverse City

Skills

  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling
  • Staff training and development
  • Chemical handling
  • Maintenance scheduling
  • Staff management

Certification

Cleaning

Timeline

Executive Housekeeper

Indigo Hotel
05.2024 - Current

Office Manager

Mt Holiday Ski Lodge

Laundry Supervisor

Cherry Tree Hotel

High School Diploma -

Traverse City Senior High

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Michell Mcgahey