Michell Murray
Hopkins,SC
Summary
Healthcare Customer Service Representative with 10+ years of experience supporting providers, members, and insurance operations. Recognized for consistently achieving top performance, mentoring new hires, and maintaining exceptional audit/QC scores. Skilled in precertification, authorizations, and provider support with proven ability to deliver accurate, compassionate service in high-volume environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative/Support Specialist
Recruiting Solutions – Louries Life and Health
11.2025 - Current
- Assist with booking appointments for agents to support clients with health insurance policy renewals.
- Screen calls to determine client needs and schedule appointments appropriately.
- Ensure agent appointments are booked correctly and required documents are sent prior to meetings.
Customer Service Associate III
BlueCross BlueShield of South Carolina (BCBSSC)
10.2023 - 09.2025
- Ranked Top CSA with “Black Belt” recognition for excellence in healthcare customer service.
- Mentored and trained new representatives, improving onboarding and reducing ramp-up time.
- Maintained outstanding audit and quality scores across multiple lines of business.
Customer Service Advocate
Kelly Services
12.2018 - 02.2020
- Provided frontline support for healthcare members in a fast-paced call center.
- Assisted providers with procedure requirements and authorizations.
Hair Stylist
HairFanatic Boutique
01.2008 - 01.2013
- Built loyal client base through personalized service and product recommendations.
- Stayed current with industry trends through continuing education.
DSD Receiver
Food Lion LLC
01.2003 - 01.2012
- Coordinated vendor deliveries, resolved errors, and ensured accurate inventory management.
- Supported merchandising and promotional activities to drive sales.
Customer Service Representative
Intermedia Marketing
01.1995 - 01.2003
- Handled high-volume calls for credit card, insurance, and telecom clients.
- Resolved customer complaints, processed payments, and promoted retention offers.
Education
High School- Diploma - undefined
Lower Richland High School
Hopkins, SCLicense - undefined
Kenneth Shulers School of Cosmetology
Columbia, SCSkills
- Healthcare Customer Service & Provider Support
- Precertification & Authorization Processes
- Call Center Operations & High-Volume Support
- Training, Mentoring & Team Collaboration
- Conflict Resolution & Relationship Building
- Administrative Accuracy & Multi-tasking
- Audit & Quality Compliance
Certification
- Black Belt in Customer Service (Top CSA Recognition)
- Blue Steps Service Mentor Certified
- Ulysses Service Mentor Certified
Accomplishments
- Consistently ranked among Top CSAs with “Black Belt” recognition for customer service excellence.
Timeline
Administrative/Support Specialist
Recruiting Solutions – Louries Life and Health
11.2025 - Current
Customer Service Associate III
BlueCross BlueShield of South Carolina (BCBSSC)
10.2023 - 09.2025
Customer Service Advocate
Kelly Services
12.2018 - 02.2020
Hair Stylist
HairFanatic Boutique
01.2008 - 01.2013
DSD Receiver
Food Lion LLC
01.2003 - 01.2012
Customer Service Representative
Intermedia Marketing
01.1995 - 01.2003
High School- Diploma - undefined
Lower Richland High School
License - undefined
Kenneth Shulers School of Cosmetology