Michell Opoku
Bronx,NY
Summary
Motivated, customer-focused professional with strong supervisory experience in shift management, staff training, and maintaining high service standards. Known for engaging guests with professionalism, resolving concerns quickly, and creating a welcoming environment. Highly skilled in multitasking, supporting team operations, and ensuring smooth, efficient front desk workflows while consistently delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Keyholder/Supervisor
Milk Bar
11.2024 - Current
- Supervised daily operations to ensure efficient store management, compliance with store policies and customer service excellence.
- Trained and mentored new staff on customer service standards and product knowledge.
- Completed store opening and closing procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Academic Enrichment Coach
New York Edge
03.2023 - 11.2024
- Collaborated with educators to integrate academic support into enrichment activities.
- Mentored and trained junior staff on best practices in student engagement techniques.
- Assessed student needs to tailor enrichment offerings, enhancing participation rates.
- Implemented engaging lesson plans tailored to diverse learning styles.
- Established a positive classroom environment fostering respect, inclusivity, and enthusiasm for learning.
Team Member/Cashier
Krispy Kreme
11.2022 - 05.2023
- Worked in a fast-paced environment involving food preparation, maintenance/custodial tasks, and customer service.
- Restocked food items for pre/post shift.
- Trained new employees in navigation and customer communication.
- Managed cash handling and balanced registers at shift end.
Personal Shopper
FreshDirect
01.2022 - 08.2022
- Operates scanners so that the proper order is picked and inventory is managed accurately.
- Pulls items from the shelves based on number, size, color, quantity, and quality requirements
- Operates handling equipment and ensures safety regulations are followed
- Plans and monitors product storage and dispatch
Dishwasher/Hostess
IHOP
05.2021 - 09.2021
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Took beverage orders and served drinks during peak meal times.
- Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Assistant Group Leader
Summer Rising
06.2021 - 08.2021
- Participated in various staff events, which included workshops and development meetings.
- Promoted a safe and positive environment for all children, peers and other personnel.
- Modeled appropriate child development practices.
- Communicated with all staff, parents, children and community members in a polite and respectful manner so as to represent the program in a professional way.
Receptionist Intern
Freedom Youth Family Justice Center
11.2020 - 02.2021
- Conducted extensive research to provide factual statistics for letters, PowerPoints, and presentations.
- Partnered and worked in the Color Me Human program.
- Performed in many public speaking events, oral presentations, and speeches.
- Assisted in scheduling appointments and managing calendars for office staff and clients.
- Led advocacy initiatives to promote community awareness and engagement on critical issues.
Store Team Member
Walgreens
01.2018 - 08.2019
- Organized new stock for floor placement.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Cleaned the building floor and bathroom by sweeping, mopping, scrubbing and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted customers in locating products and answering inquiries, enhancing overall shopping experience.
Education
Bachelor of Science - Political Science
John Jay College of Criminal Justice
Manhattan, NY11-2026
High school diploma -
Bronx Leadership Academy
Bronx, NY06-2021
Skills
- Product Displays/Restocking
- Classroom management
- Maintenance
- Organization and Planning
- Child development
- Communication and Interpersonal Skills
- Adaptability and Flexibility
- Cash Handling
- Multitasking and Time Management
- Data Entry
- Customer Service and Hospitality
- Inventory Management
- Health Code Requirements
- Attention to Detail and Accuracy
- Sanitizing Protocols
- MS Office
- Problem Solving and Troubleshooting
- Fundraising Events
- Telephone and Email Etiquette
- Teamwork and Collaboration
- Calendaring and Scheduling
- Activity Planning
- Store operations
Certification
- Food Handler Certification (State Food Safety)
- CPR/AED and First Aid Certified: American Red Cross
Timeline
Keyholder/Supervisor
Milk Bar
11.2024 - Current
Academic Enrichment Coach
New York Edge
03.2023 - 11.2024
Team Member/Cashier
Krispy Kreme
11.2022 - 05.2023
Personal Shopper
FreshDirect
01.2022 - 08.2022
Assistant Group Leader
Summer Rising
06.2021 - 08.2021
Dishwasher/Hostess
IHOP
05.2021 - 09.2021
Receptionist Intern
Freedom Youth Family Justice Center
11.2020 - 02.2021
Store Team Member
Walgreens
01.2018 - 08.2019
Bachelor of Science - Political Science
John Jay College of Criminal Justice
High school diploma -
Bronx Leadership Academy