Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michell Ortiz

Desoto,TX

Summary

Dynamic Accounts Payable Clerk at Weatherization Partners with expertise in invoice processing and vendor relationship management. Enhanced operational efficiency by streamlining payment processes, reducing late fees, and training new hires. Proven ability to maintain high data integrity while fostering positive vendor relations, ensuring compliance with financial regulations.

Overview

2025
2025
years of professional experience

Work History

Accounts Payable Clerk / Receptionist

Weatherization Partners
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
  • Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
  • Mitigated risk of fraud by establishing stringent verification processes for new vendors.
  • Supported budget management, monitored expenditures against budget allocations.
  • Strengthened internal controls, conducted periodic reviews of accounts payable transactions for compliance.
  • Contributed to cost savings by negotiating better payment terms with several key suppliers.
  • Ensured compliance with financial policies and regulations, regularly updated accounts payable procedures manual.
  • Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
  • Reduced environmental impact by transitioning to paperless accounts payable process.
  • Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
  • Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
  • Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
  • Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
  • Increased department transparency, developed comprehensive monthly reports detailing accounts payable activity.
  • Enhanced team productivity by training new clerks on accounts payable processes and best practices.
  • Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
  • Optimized cash flow management with strategic scheduling of payments to vendors.
  • Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
  • Enhanced financial decision-making support by providing detailed accounts payable insights during budget meetings.
  • Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Software.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Inspected account books and recorded transactions.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in Cove spreadsheets and ran reports or generated graphs using data.
  • Tracked packages manually through shipper websites.
  • Scheduled incoming trucks with customer or warehouse POs.
  • Kept track of BOLs as well as uploaded them to Cove in order to maintain an orderly process and ensure delivery of each PO.
  • Maintain communication with truck drivers to ensure delivery ETA when late.

Claims Adjuster

State Farm
11.2023 - 06.2024
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Directed claims negotiations within allowable limit of $6,000 and supported successful litigations for advanced issues.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.
  • Negotiated settlement agreements to resolve disputes.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Handled calls from customers and other stakeholders about claim processes.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Established productive working relationships with public officials and law enforcement officers.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Maintained claims data in claim systems.
  • Verified accuracy of records to maintain accuracy of records database.
  • Incorporated objectives to achieve action plans and strategies.
  • Collected vehicle information from customers to complete claims and legal files.
  • Prepared documents for managers or legal personnel.
  • Followed up on potentially fraudulent claims initiated by claims representatives.

Education

Some College - Criminal Justice

Mountain View College
Dallas, TX

Skills

  • Data entry
  • Accounts payable
  • Invoice processing
  • Vendor invoice processing
  • Bill payment
  • Statement review
  • Accounts payable software
  • Account reconciliation
  • Professionalism and ethics
  • Payment scheduling
  • Purchase order management
  • Account management
  • General accounting
  • Payment verification
  • Quickbooks
  • General ledger entries
  • Vendor relationship management
  • Bank reconciliation
  • Confidentiality handling
  • Year-end reporting
  • New hire training
  • Accounting ledger maintenance
  • Regulatory filings
  • Account analysis
  • Management accounting
  • Wire transfers
  • Financial planning
  • Internal controls
  • Auditing proficiency
  • Cost accounting
  • Expense tracking
  • ERP systems proficiency
  • Sheet balancing
  • Financial management
  • Cash flow analysis
  • Financial statement analysis
  • Interest calculations
  • Financial research
  • Expense reporting
  • Bookkeeping
  • Asset management
  • Budgeting proficiency
  • Finance
  • Debt management
  • Risk management
  • Tax reporting
  • Financial statements expertise
  • Revenue forecasting
  • Tax compliance
  • Transaction entry
  • Financial records oversight
  • General ledger maintenance
  • Account resolution
  • Payroll liability and deductions
  • Vendor account monitoring
  • Generally accepted accounting principles (GAAP)
  • Petty cash disbursement
  • Check processing
  • Entry verification
  • Problem resolution
  • Data inputting
  • Payroll processing
  • Statement reconciliation
  • Payment processing
  • Financial reporting
  • Payroll administration
  • Process improvement
  • Vendor relations
  • Performance tracking
  • Records coordination
  • Report preparation
  • Transaction reviewing
  • Transaction verification
  • Ledger management
  • Payment coding
  • Petty cash management
  • Entry recording
  • Month-end closing
  • Sales tax reporting
  • Account reviewing
  • Budget monitoring
  • Vendor engagement
  • Microsoft office
  • Attention to detail
  • Time management
  • Bill payment and recordkeeping
  • Proactive and Self-motivated
  • Customer relations
  • Data entry and 10-key
  • Vendor record management
  • Accounts receivable
  • Word processing
  • Expense reports
  • Critical thinking
  • Bank statement reconciliation
  • Purchase orders
  • Handling confidential materials
  • Vendor relationships
  • Record reconciliation
  • Bilingual
  • Multitasking ability
  • Fast learning

Languages

Spanish
Native or Bilingual

Timeline

Claims Adjuster

State Farm
11.2023 - 06.2024

Accounts Payable Clerk / Receptionist

Weatherization Partners

Some College - Criminal Justice

Mountain View College
Michell Ortiz