Michell Rodriguez
Cutler Bay,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to expand my experience in a new career path in the health care field.
Overview
12
12
years of professional experience
Work History
Property Manager
Bozzuto Management Company
Miami, FL
09.2023 - Current
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Drafted and monitored budgets for overall maintenance and operations.
- Facilitated tenant paperwork processing and verification.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed lease applications and verifications, notifying prospects of results.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Assistant Community Manager
Rangewater Real Estate
Kendall, FL
05.2022 - 09.2023
- Drove facility growth and increased resident morale by planning special activities.
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Answered customer questions regarding account discrepancies or problems.
Assistant Community Manager
Greystar Real Estate
Kendall, FL
12.2017 - 09.2021
- Assisting the Property Manager with preparation of weekly and monthly reports.
- Process all move outs, move ins, evictions, lease charges, deposit & refunds.
- Updated resident accounts with latest personal information and recent payments.
- Schedule Renewal Proposal in Yardi for manager approval. Prepare and send renewal offers
- Collecting and processing rent, application fees, security deposits, on a daily basis
- Contacting residents to collect delinquent rent payments
- Manage the application process from start to finish including: processing applications, managing background checks, generating leases, assisting with lease signings, etc
- Communicate weekly with market comps, shop market comps bi- annually.
- Communicate with prospective residents after initial contact or visit.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Assistant Community Manager- Lease Up
Winthrop Management
Miami, FL
02.2013 - 12.2017
- Updated resident accounts with latest personal information and recent payments.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Process all move outs, move ins, evictions, lease charges, deposit & refunds.
- Assisting in preparation of community newsletters, flyers and resident notices.
- Collecting and processing rent, application fees, security deposits, on a daily basis.
- Contacting residents to collect delinquent rent payments.
- Manage the application process from start to finish including: processing applications, managing background checks, generating leases, assisting with lease signings, etc.
- Communicate weekly with market comps, shop market comps bi- annually.
Leasing Consultant/Resident Event Coordinator
Bridge Real Estate Group
Doral, FL
03.2012 - 02.2013
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Conducted informative and personalized tours, resulting in new leases.
Education
American Academy High School
2006
Miami Dade College
2006
Skills
- Customer Service Orientated
- Operating Cost Tracking
- Financial Reporting
- Yardi software proficiency
- Effective customer communication
- Customer support and assistance
- Highly professional
- Multi-family property management
- Knowledge of leasing and market conditions
- Bilingual in Spanish
- Property tours
Timeline
Property Manager
Bozzuto Management Company
09.2023 - Current
Assistant Community Manager
Rangewater Real Estate
05.2022 - 09.2023
Assistant Community Manager
Greystar Real Estate
12.2017 - 09.2021
Assistant Community Manager- Lease Up
Winthrop Management
02.2013 - 12.2017
Leasing Consultant/Resident Event Coordinator
Bridge Real Estate Group
03.2012 - 02.2013
American Academy High School
Miami Dade College
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