Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
MICHELL RODRIGUEZ SANCHEZ

MICHELL RODRIGUEZ SANCHEZ

Boiling Springs,SC

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Logistics Associate

MAU workforce solutions
Greer, SC
04.2024 - 10.2024
  • Created and updated standard operating procedures for logistics operations.
  • Accurately recorded and tracked inventory levels in warehouse management system.
  • Created detailed reports to provide insight into supply chain operations.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Implemented and oversaw compliance with safety and handling procedures for all shipments.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Used scanners to track parcel information, condition or receipt.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Assisted in the development of logistics strategies to support business growth and expansion.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.

Forklift Operator

Onin Staffing
Greer, SC
06.2023 - 04.2024
  • Develop and implement strategies to improve team efficiency
  • Performed daily maintenance checks on forklifts to ensure optimal performance
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift
  • Supervised daily operations and ensured smooth workflow
  • Implemented process improvements to increase productivity
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Loaded pallets onto trailers for shipment.
  • Reported safety and quality issues to management.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Collaborated with team members to streamline warehouse operations and increase productivity.

Sales Associate

FinishLine
Miami, FL
02.2023 - 04.2023
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Handled returns and exchanges according to company policies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted customers with product selection, sizing and styling.

Cashier Assistant Manager

La Unica Supermarket
Taylors, SC
10.2022 - 12.2022
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
  • Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
  • Recruited, trained, and supervised staff members while providing guidance and support when necessary.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Developed strategies to increase customer satisfaction ratings through improved service standards.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Processed payments from customers using various payment methods such as credit cards or cash.
  • Formed and sustained strategic relationships with clients.

CEO

Maritimas Lingerie
Medellin, Colombia
01.2017 - 09.2022
  • Developed and implemented strategic business plans to increase company profitability
  • Managed executive team members to ensure successful execution of projects in a timely manner
  • Maintained open communication channels between departments to maximize efficiency and productivity
  • Recruited, trained, mentored, and managed employees at all levels within the organization
  • Facilitated board meetings and provided leadership guidance to senior management.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Drove revenue by cultivating successful client relations.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Developed strategies for improving customer service standards throughout the company.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.

Administrative Assistant

CAD
Poblado, Colombia
01.2018 - 08.2018
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials

  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Drove customer feedback to deliver information to management for corrective action.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Scheduled appointments between clients and customers and internal staff members.
  • Maintained inventory of office supplies and placed orders when necessary.

Billing Specialist

L.A CONSTRUCTIONS CENTER
Itagui, Colombia
06.2016 - 06.2017
  • Calculated billing charges, prepared and submitted claims to insurance companies
  • Monitored accounts receivable activity to ensure timely payment of invoices
  • Answered customer inquiries regarding billings, payments, account status
  • Reconciled daily cash receipts with total deposits on bank statement
  • Generated periodic reports summarizing account balances and collection activities.
  • Worked with team members to identify and develop process improvements.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Provided support to other departments within the organization as needed.
  • Answered customer questions to maintain high satisfaction levels.

Accounting Assistant

El carriel de la hamburguesa
Itagui, Colombia
11.2015 - 06.2016
  • Assisted in the preparation of monthly financial statements and reports
  • Maintained the general ledger system to ensure accurate recording of all transactions
  • Reconciled bank accounts on a regular basis
  • Answered questions from customers regarding their billing or payment status
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.

Education

Associate of Applied Science - Digital Marketing

SMARTBEEMO
Colombia
03-2024

Associate of Applied Science - Marketing

CENSA
Itagui, Colombia
06.2018

Associate of Applied Science - Business

CENSA
Itagui, Colombia
12.2016

High School Diploma -

COPRAR
Sabaneta, Colombia
12.2014

Associate Degree -

Digital Wealth Academy (DWA)
Online

Skills

  • Customer service
  • Client relations
  • Team building
  • Verbal and written communication
  • Leadership
  • Project Planning
  • Problem Solving
  • Strategic Thinking
  • Time Management
  • Warehouse operations
  • Documentation management
  • Process optimization
  • Quality control analysis
  • Cost reduction strategies

Languages

  • Spanish, Native/Bilingual
  • English, Professional

Certification

  • Costumer Service-2017
  • Human Resources-2017
  • Accounting-2017
  • Development and Planning-2017

Affiliations

  • Dance
  • Books
  • Meditation
  • Selflove coach

Timeline

Logistics Associate

MAU workforce solutions
04.2024 - 10.2024

Forklift Operator

Onin Staffing
06.2023 - 04.2024

Sales Associate

FinishLine
02.2023 - 04.2023

Cashier Assistant Manager

La Unica Supermarket
10.2022 - 12.2022

Administrative Assistant

CAD
01.2018 - 08.2018

CEO

Maritimas Lingerie
01.2017 - 09.2022

Billing Specialist

L.A CONSTRUCTIONS CENTER
06.2016 - 06.2017

Accounting Assistant

El carriel de la hamburguesa
11.2015 - 06.2016

Associate of Applied Science - Digital Marketing

SMARTBEEMO

Associate of Applied Science - Marketing

CENSA

Associate of Applied Science - Business

CENSA

High School Diploma -

COPRAR

Associate Degree -

Digital Wealth Academy (DWA)

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MICHELL RODRIGUEZ SANCHEZ