Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michell Smith

New Orleans ,LA

Summary

Compassionate and dedicated CNA with a proven track record at Valencia Sitting Services, excelling in patient care and emotional support. Recognized for enhancing patient satisfaction through attentive service and effective wound care. Committed to promoting independence and dignity while delivering high-quality support in fast-paced environments.

Overview

26
26
years of professional experience

Work History

CNA

Valencia Sitting Services
04.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of Number+ residents under long-term care.
  • Delivered high-quality care to Type patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Nail Technician Assistant

Glow Beauty and Nails
11.2020 - Current
  • Displayed exceptional time management skills by consistently completing tasks in a timely manner while providing high-quality results.
  • Supported the onboarding process for new nail technicians, providing guidance on salon procedures and best practices.
  • Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
  • Boosted salon''s reputation for excellent customer service through attentive listening, personalized recommendations, and efficient work.
  • Promoted a relaxing atmosphere within the salon by consistently maintaining a calm demeanor even under pressure.
  • Assisted lead nail technicians with preparation of tools and supplies, ensuring smooth operations and time efficiency.
  • Received positive feedback from clients for attention to detail in manicure and pedicure services provided as an assistant technician.
  • Consistently exceeded performance goals for appointment bookings, client retention, and product sales.
  • Streamlined inventory management processes by organizing stockroom supplies efficiently and maintaining accurate records of product usage.
  • Demonstrated expertise in various nail art techniques like marbling or ombre effects resulting in increased client requests for these specialized services.
  • Established trust with clients through consistent delivery of professional results combined with friendly communication skills throughout appointments.
  • Contributed to salon revenue growth by upselling additional services and products to clients during their appointments.
  • Assisted in maintaining a clean, safe, and hygienic work environment by adhering to strict sanitation protocols and regulatory guidelines.
  • Performed thorough client consultations to understand individual needs, preferences, and expectations before beginning treatments.
  • Fostered strong relationships with clients through open communication and attentiveness to their needs, resulting in increased repeat business.

Cleaner Supervisor

Housing Units
09.2019 - Current
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
  • Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
  • Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
  • Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
  • Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
  • Implemented an ongoing training program that kept staff informed of the latest industry trends, techniques, and tools in commercial cleaning operations.
  • Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
  • Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
  • Worked closely with human resources personnel to recruit highly skilled cleaners who shared our values of professionalism, integrity, customer satisfaction.
  • Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
  • Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Established and enforced safety protocols and guidelines for staff.
  • Maintained required records of work hours, budgets and payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Hairstylist's Assistant

Global Hair And Beauty Design
09.2007 - Current
  • Improved client retention rates by consistently delivering high-quality services that met or exceeded expectations.
  • Assisted with marketing efforts by creating eye-catching displays, posting engaging content on social media platforms, and distributing promotional materials to increase brand visibility.
  • Participated in continuing education opportunities, including workshops and industry conferences, to expand professional skillset and better serve clientele.
  • Efficiently managed administrative tasks such as handling phone calls, updating client records, and processing transactions to support salon operations.
  • Ensured accurate inventory management by regularly conducting stock checks, reordering supplies, and organizing storage areas as needed.
  • Enhanced client satisfaction by providing exceptional hair care services and styling techniques.
  • Collaborated closely with team members to achieve shared goals, maintain salon standards, and optimize overall performance levels.
  • Supported hairstylists in achieving desired outcomes with knowledgeable product application and creative styling techniques.
  • Maintained up-to-date knowledge of industry trends and techniques to provide clients with cutting-edge services and style advice.
  • Assisted lead hairstylist with precision cuts, color applications, and maintaining a clean work environment for optimal results.
  • Showcased creativity and attention to detail while effectively assisting lead hairstylists during complex hair transformations, resulting in consistently satisfied clients.
  • Gained valuable hands-on experience under the guidance of seasoned professionals within a fast-paced salon setting for career growth opportunities.
  • Promoted a welcoming atmosphere for clients through courteous interactions and maintaining salon cleanliness.

Interior Decorator

Designs by Riggins
01.2000 - Current
  • Advised clients on styles, layouts, budgets, and overall designs.
  • Optimized small spaces using innovative storage solutions and clever furniture arrangements for increased functionality.
  • Streamlined project execution by maintaining clear communication between clients, suppliers, and team members.
  • Transformed outdated interiors into stylish, modern spaces that met clients'' aesthetic preferences and functional needs.
  • Presented available color palettes and helped select colors that reflected client personality and goals.
  • Enhanced client satisfaction by delivering personalized and creative interior design solutions.
  • Met with clients to discuss project scope and desires for spaces.
  • Purchased accessories to coordinate with furniture purchases and enhance rooms.
  • Stayed abreast of industry trends and innovations to provide clients with cutting-edge design solutions.
  • Selected and organized color schemes for clients.
  • Developed strong relationships with vendors to secure best pricing and availability on high-quality products.
  • Balanced visual impact with practical considerations when selecting fabrics, finishes, colors, furniture pieces, artwork, and accessories for each project.
  • Sourced unique materials and furnishings, creating one-of-a-kind environments tailored to individual tastes.
  • Maintained knowledge of constantly changing interior design trends and products.
  • Achieved desired ambiance through careful selection and placement of lighting fixtures.
  • Elevated commercial properties'' appeal with strategic space planning and eye-catching décor choices.
  • Exceeded established quota in marketing and design workshops of Number of customers per month.
  • Coordinated and supervised construction and redesign crews.
  • Furnished and designed Number residential properties in Year and consulted with clients to determine decorating needs and preferences.
  • Created welcoming atmospheres in hospitality settings such as hotels and restaurants through thoughtful design choices.
  • Completed minor room adjustments to freshen up environments.
  • Prepared invoices and handled payment processing for clients and suppliers.
  • Documented costs, tracked purchases and administered client budgets.
  • Completed client consultations and worked with architects to define needs and style preferences for new office spaces.
  • Worked closely with corporate offices and district managers to market promotions and trending products.
  • Successfully incorporated sustainable materials and practices into designs without compromising style or functionality.
  • Utilized advanced design software to create realistic renderings, helping clients visualize finished spaces before implementation.
  • Created budgets with clients and outlined plans for adherence.
  • Organized and maintained schedules for home consultations, customized room designs and staff meetings.
  • Designed visually compelling window displays that drove foot traffic for retail clients.
  • Arranged furniture to facilitate traffic flow and design objectives.
  • Improved clients'' quality of life with functional and aesthetically pleasing living spaces.
  • Decorated corporate spaces according to established brand and company goals.
  • Collaborated with architects and contractors to ensure seamless integration of design elements in construction projects.
  • Maximized office productivity by designing ergonomic workspaces tailored to employees'' needs.
  • Boosted sales for furniture retailers by showcasing their products in well-designed spaces.
  • Created digital room designs using Software and Software.
  • Created training plans and developed materials for design training classes.
  • Found vendors for one-time and ongoing projects, and maintained productive relationships.

Painter's Assistant

Michelle‘s Global Services
09.2000 - 11.2021
  • Displayed strong problem-solving skills when faced with challenges during painting projects, finding effective solutions quickly.
  • Managed time efficiently while working on multiple projects simultaneously, ensuring timely completion of tasks.
  • Increased project quality by consistently mixing paint colors accurately and according to specifications.
  • Completed detailed tasks with precision, demonstrating strong attention to detail and craftsmanship.
  • Collaborated closely with lead painters to develop color schemes that met client expectations.
  • Adhered to safety protocols at all times, minimizing accidents on the job site.
  • Supported lead painters in completing projects within deadlines, ensuring client satisfaction.
  • Utilized various tools such as rollers, brushes, sprayers effectively to achieve desired finishes.
  • Provided excellent customer service, addressing questions and concerns promptly and professionally.
  • Expedited project completion through thorough surface preparation including sanding, patching holes, scraping loose paint.
  • Assisted in training new hires, sharing expertise and best practices for successful painting projects.
  • Ensured smooth application of paint with proper preparation techniques, resulting in professional finishes.
  • Contributed to team success by effectively collaborating with coworkers and supervisors.
  • Enhanced project efficiency by preparing painting surfaces and materials for use.
  • Assisted in maintaining a clean and organized workspace, promoting safety and efficiency on the job site.
  • Maintained equipment regularly, extending tool life and reducing repair costs.
  • Upheld company reputation by adhering to industry standards in painting techniques.
  • Contributed to a positive work environment by maintaining open communication with coworkers and supervisors.
  • Reduced waste through careful management of materials and efficient usage of resources.
  • Improved client satisfaction by delivering high-quality workmanship consistently across all projects handled.
  • Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
  • Covered surfaces with drop cloths, masking tape and paper during painting.
  • Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
  • Operated high air-pressure sandblasting equipment and power tools to remove rust, grease and dirt before applying paint.
  • Utilized various types of textures on walls and ceilings to achieve specified effects or appearances.
  • Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
  • Helped remove damaged materials and surfaces in preparation for repairs.
  • Applied various protective coatings such as primers and preservatives to protect against rust and corrosion.
  • Filled cracks, holes and joints with fillers using caulking guns and putty knives.
  • Installed insulation and other thermal barriers to preserve building temperature.

Meany‘s Kitchen

Chef
07.2002 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Education

West Jefferson High School
Harvey, LA
05.1996

Skills

  • Patient care
  • Emotional support
  • Wound care

Languages

English
Full Professional

Timeline

CNA

Valencia Sitting Services
04.2022 - Current

Nail Technician Assistant

Glow Beauty and Nails
11.2020 - Current

Cleaner Supervisor

Housing Units
09.2019 - Current

Hairstylist's Assistant

Global Hair And Beauty Design
09.2007 - Current

Meany‘s Kitchen

Chef
07.2002 - 05.2015

Painter's Assistant

Michelle‘s Global Services
09.2000 - 11.2021

Interior Decorator

Designs by Riggins
01.2000 - Current

West Jefferson High School

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Michell Smith