MICHELL WILLIAMS
Washington,DC
Summary
Experienced with calibrating and maintaining instrumentation systems to ensure accurate readings. Utilizes technical problem-solving skills to diagnose and fix issues efficiently. Strong understanding of instrumentation protocols and safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Instrumentation Technician II
DC Water and Sewer Authority
06.2016 - 11.2024
- Maintained up-to-date knowledge of industry trends, advancements in technology, regulatory changes impacting instrumentation field.
- Performed thorough root cause analysis on recurring instrument failures to identify areas for improvement.
- Enhanced system reliability by performing calibration and validation tasks on instrumentation devices.
- Kept shop area and equipment clean, organized and maintained.
- Cleaned and adjusted instruments.
- Ensured compliance with safety regulations, adhering to proper procedures when working with hazardous materials or environments.
- Installed maintained, and repaired various types of instruments to ensure optimal functionality.
- Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
Field Service Support Technician I
CareFusion/Hospira
12.2010 - 01.2016
- Prioritized scheduling and planning visits to customers for preventive and corrective maintenance
- Followed all safety protocols, best practices, and company standards always
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Biomedical Equipment Technician
Trimedx
07.2005 - 11.2009
- Validated and inspected clinical equipment for completeness, mechanical and electrical safety, and proper operation
- Created PM program to maintain and repair medical equipment and related systems
- Established and engaged in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction
- Diagnosed cause of problems and completed repairs.
Education
Associate's degree - Electronics and Computer Technology
DeVry University
01.2004
Skills
- Electrical troubleshooting
- Maintenance and repair
- Instrument Calibration
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Interpersonal skills
Professional Highlights
- Created an organizational program/procedure to increase the effectiveness of handling equipment repairs and maintenance.
- Proficient knowledge of Maximo and expertise with Outlook, Word, Excel, and PowerPoint
- Advice on the distribution of work among positions and teams
- Superior communication and presentation skills and proven ability in dealing with all levels of customers' organizations, from senior management to operations personnel.
Certification
- Certified Control Systems Technician Level 1, ISA - February 2017
Timeline
Instrumentation Technician II
DC Water and Sewer Authority
06.2016 - 11.2024
Field Service Support Technician I
CareFusion/Hospira
12.2010 - 01.2016
Biomedical Equipment Technician
Trimedx
07.2005 - 11.2009
Associate's degree - Electronics and Computer Technology
DeVry University
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