Michell Young-Rosa
Toms River,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Personal Shopper
Shipt
Toms River, NJ
01.2023 - Current
- Communicate efficiently with customers about their orders.
- Responded promptly to customer inquiries via text and phone calls on app while shopping.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Asked store associates for help locating missing products.
- Satisfied customers with quick, accurate service under tight deadlines.
- Load groceries into vehicle for delivery to customers' homes.
- Safely transport goods from store to customer's home in a timely manner.
- Remain organized throughout shifts by managing multiple orders at once.
- Utilize problem solving skills when issues arise with orders or deliveries.
Caregiver
My Family/ Mother & Father
Staten Island, NY
01.2018 - 07.2021
- Observed changes in behavior or physical condition that may require medical attention and coordinated doctor visit
- Transported parents to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support to parents during difficult times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support for parents who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Hospice at Home care for both parents
NYC Build It Back Administrator
New York City Dept. of Buildings
New York, New York
07.2014 - 07.2017
- Providing customer service to the community, researching issues on property files, providing guidance to help bring about resolution for applicants in the Build it Back program and enable homeowners to move into pathways of rebuilding and reimbursement
- NYC Inspections Hub duties included assisting the Chief and Assistant Chief for the Plumbing and Electrical Inspection units for the Build it Back program
- Review, process and input inspection results into respective data bases for electrical, plumbing and construction that becomes public information on the BIS system. This information must be completely accurate to ensure NYC Dept of Buildings records are updated
- Excel used to keep accurate logs of times and inspections
- NYC Development Hub duties included process pre filing of initial and subsequent documents
- Knowledge of Dept. of Building forms and processes
- Retrieve architectural plans and upload into respective drives for filing
- Process DEAR changes for A1 and NB filings through eSubmit system used by NYC
- Schedule meetings for plan examiners through SharePoint
City Service Aid
NYC Dept. of Buildings, Staten Island Borough Hall
Staten Island, NY
11.2013 - 07.2014
- Reporting and Assisting the Borough Commissioner, Chief Plan Examiner and Project Advocate at the Dept of Buildings in the Borough of Staten Island.
- Excellent customer service skills utilized to interview and field questions from homeowners affected by Superstorm Sandy.
- Attention to detail needed and excellent research skills employed to assist homeowners to be compliant with guidelines established for SBA loans, permits and fee waiver eligibility.
- Generating reports and manipulating data in excel
- preparing Letters of Determination for 50% substantially damaged homes, reviewing the cost calculations data provided by applicants and entering data for the Increased Cost of Compliance Datatbase.
- As a NEG consultant my duties were to maintain spreadsheets that document homeowners appointments with comments when the contact the Dept. of Buildings for any Hurricane Sandy Issues
- Other duties were taking minutes of meetings between homeowners, architects, Chief Plan Examiner, Technical Dept., and Borough Commissioner. faxing, copying, scanning, and electronic file maintenance
Executive Assistant Tax Compliance Dept
Ernst & Young
New York, NY
06.1996 - 01.2005
- Provided support to business professionals including Director of Tax Compliance, Senior Tax Partners, Senior Tax Managers and their staff
- Ability to work under pressure with speed and accuracy to meet IRS deadlines and filing requirements
- Maintain accurate tax documentation for returns sent out on behalf of clients
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Prepared monthly financial statements according to established deadlines.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Coordinated communications between departments to ensure timely completion of projects.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Managed director's calendar and prepared meeting agenda and materials.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Leveraged word processing software to create proposals, letters and memos.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Education
Some College (No Degree) - Legal Administrative Assisting
Katharine Gibbs School - New York City
New York, NYSkills
- Upbeat and Outgoing Attitude
- Ability to multi-task
- Decision-Making/ Problem Solving
- Upbeat and Outgoing Attitude
- Willing to learn and take direction
References
References available upon request.
Timeline
Personal Shopper
Shipt
01.2023 - Current
Caregiver
My Family/ Mother & Father
01.2018 - 07.2021
NYC Build It Back Administrator
New York City Dept. of Buildings
07.2014 - 07.2017
City Service Aid
NYC Dept. of Buildings, Staten Island Borough Hall
11.2013 - 07.2014
Executive Assistant Tax Compliance Dept
Ernst & Young
06.1996 - 01.2005
Some College (No Degree) - Legal Administrative Assisting
Katharine Gibbs School - New York City