Summary
Overview
Work History
Education
Skills
Timeline
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Michella Amilcar

Brooklyn,NY

Summary

Accomplished Operation Team Leader with a proven track record at JPMorgan Chase, adept in compliance monitoring and fostering team efficiency. Expertise in strategic planning and risk management led to significant process improvements. Demonstrates exceptional leadership and scheduling coordination, ensuring alignment with organizational goals and superior performance standards.

Overview

20
20
years of professional experience

Work History

Operation Team Leader

JPMorgan Chase
Brooklyn, NY
04.2007 - Current
  • Coordinate with management to develop and implement departmental policies.
  • Facilitated strategic planning to ensure alignment with company goals.
  • Developed and managed training presentations.
  • Managed precise record-keeping for audit processes internally and externally.
  • Instructed team on proper time management practices achieving quality, efficiency, and productivity standards.

Head Cashier

Circleline Sightseeing Cruises
New York, N.Y.
09.2006 - 04.2007
  • Guaranteed precise reservation record-keeping.
  • Executed payment transactions efficiently, following established procedures.
  • Engaged with customers, promoting company products.
  • Maximized sales through proactive advocacy.
  • Cultivated a welcoming and professional environment, ensuring exceptional customer service.

Assistant Store Manager

Duane Reade Pharmacy
New York, N.Y.
05.2005 - 09.2006
  • Addressed customer issues to enhance satisfaction.
  • Synchronized all tasks related to upkeep, fixing, and procurement of machinery.
  • Managed employee discipline and terminations in alignment with company policies.
  • Conducted performance reviews to monitor progress.
  • Coordinated staff schedules in alignment with team updates.

Education

Associate of Arts - Occupational Studies in Paralegal Studies

Interboro Institute
New York
12-2002

Skills

  • Scheduling coordination
  • Compliance monitoring
  • Performance monitoring
  • Safety oversight
  • Inventory coordination
  • Risk management

Timeline

Operation Team Leader

JPMorgan Chase
04.2007 - Current

Head Cashier

Circleline Sightseeing Cruises
09.2006 - 04.2007

Assistant Store Manager

Duane Reade Pharmacy
05.2005 - 09.2006

Associate of Arts - Occupational Studies in Paralegal Studies

Interboro Institute

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Michella Amilcar