MICHELE JAVINS
Prince Frederick,MD
Summary
My experiences have honed my ability to quickly grasp complex concepts, facilitate decision-making, and organize data efficiently. I am comfortable working cross-functionally with multi-level staff, ensuring smooth collaboration and effective communication throughout projects.
My versatile skill set encompasses project management, problem-solving, and collaboration, allowing me to approach challenges with a fresh perspective.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
In addition to my technical skills. Hold an active DOD Security Clearance (SECRET), which underscores my commitment to confidentiality and security.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facilities Operations Specialist
Department Of Defence
11.2022 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Use ICONICS, Metasys and Simplex to model data and forecast trends.
- Administered all operational matters related to the Pentagon building, collaborating with specialized teams including the Mechanical, Electrical, Structural, and Generator Shop Programs.
- Provided oversight and guidance for daily operations within the Integrated Emergency Operations Center (IEOC), facilitating effective command center functionality.
- Managed building operations for the Pentagon Building Management Office (PBMO), overseeing work order generation related to energy conservation, inspections, maintenance, custodial tasks, occupant emergency programs, and safety measures.
- Coordinated with inspectors to ensure DOD tenants received entitled services while verifying lessor compliance with lease agreements.
- Monitored and addressed building/structural deficiencies, recommending effective solutions to enhance building management services.
- Ensured operational compliance with DOD regulations, policies, and established guidelines through surveillance of ongoing facility maintenance and modifications.
- Operated and optimized the Building Automation System (BAS) that included monitoring HVAC, lighting, fire alarms, and server systems.
- Implemented training programs focused on fire prevention and life safety protocols for facility personnel.
- Analyzed operational data through systems such as Maximo, producing reports on equipment performance and generating comprehensive daily and weekly operational summaries.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Evaluated system performance data to identify areas for improvement and implement necessary modifications.
- Performed rigorous testing procedures on newly installed or upgraded controls systems, validating functionality prior to full-scale implementation.
- Enhanced network security by implementing advanced threat detection measures and system monitoring tools.
- Reduced downtime during mission critical operations through proactive system monitoring and maintenance.
- Reduced downtime by proactively addressing potential issues through regular system monitoring and maintenance.
Executive Assistant ASA (Assistant Secretary of the Army) ABO FM&C
Intrepid, Inc.
08.2019 - 11.2022
- I support the Director of FM&C under the ABO (Army Budget Office), process hiring packages, answer calls, maintain the Director's calendar, monitor and create ETMS2 requests, coordinate meetings, and conduct administration support.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative/Security Assistant OSD (Office of the Assistant Secretary of Defense) PA (Public Affairs)
RiVidium Tech
05.2017 - 08.2019
- Composed correspondence, provided support for onboarding, coordinated visitor clearances, processed media badge requests, and maintained office calendars.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Coordinated events, meetings, and conferences for seamless execution and positive stakeholder experience.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail (CATMS)
Dispatcher, Building Site
WHS (Washington Headquarter Service) BOCC 3LINKS Technologies Inc
08.2008 - 04.2017
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Utilized Maximo software proficiently, updating caller records accurately after each interaction for seamless documentation and follow-up processes.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High school diploma -
Bladensburg High School
Bladensburg, MD05.1995
Skills
- Sharepoint
- Maximo
- DTS
- MS Teams
- JPAS/Defense Ready
- BAS
- Facilities maintenance
- CMMS
- Cross-Functional Communication
- Operational Efficiency
- ICONICS
- Metasys
- Simplex
Certification
- OSHA 10 Hr Outreach Training General Industry
- Metasys UI for Building Engineers
- Building CCT Programming-4803
- FSD Continuity of Operations Plan (COOP)
- Records Management
Timeline
Facilities Operations Specialist
Department Of Defence
11.2022 - Current
Executive Assistant ASA (Assistant Secretary of the Army) ABO FM&C
Intrepid, Inc.
08.2019 - 11.2022
Administrative/Security Assistant OSD (Office of the Assistant Secretary of Defense) PA (Public Affairs)
RiVidium Tech
05.2017 - 08.2019
Dispatcher, Building Site
WHS (Washington Headquarter Service) BOCC 3LINKS Technologies Inc
08.2008 - 04.2017
High school diploma -
Bladensburg High School
- OSHA 10 Hr Outreach Training General Industry
- Metasys UI for Building Engineers
- Building CCT Programming-4803
- FSD Continuity of Operations Plan (COOP)
- Records Management
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