Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle

Brooklyn

Summary

Service Associate that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Centene
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted members and providers with inquiries and issues.
  • Trained in Medicare policies and procedures to provide accurate and efficient customer support.

Early Childhood Education Teacher

Childcare
10.2010 - 12.2019
  • Modified general education curriculum for children by using various instructional techniques
  • Fostered an environment with students displaying excellent phonemic awareness along with essential foundation elements of social and emotional opportunities
  • Redirected students using Positive Behavior Support (PBS)
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback

Customer Service Representative

Phoenix Solution
04.2007 - 10.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Listened to customer needs and desires to identify and recommend optimal products
  • Logged reports, expenses, receipts, and sales in company database
  • Developed strong rapport with customers and created positive impression of business

Supervisor

Bravo Supermarket
04.2005 - 04.2007
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Education

High School Diploma -

Franklin K. Lane High School
York

Medical Billing And Coding -

York College of The City University of New York
Jamaica, NY

Skills

  • Customer Relations
  • Communication skills
  • Work well in both individual and team environment
  • Strong Analytical and Problem-Solving Skills
  • Compassionate Communication
  • Records Management

Timeline

Customer Service Representative

Centene
09.2024 - Current

Early Childhood Education Teacher

Childcare
10.2010 - 12.2019

Customer Service Representative

Phoenix Solution
04.2007 - 10.2010

Supervisor

Bravo Supermarket
04.2005 - 04.2007

High School Diploma -

Franklin K. Lane High School

Medical Billing And Coding -

York College of The City University of New York

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Michelle