Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Abou Haba

Palm Bay,FL

Summary

Dynamic customer service professional with experience at Walmart, excelling in multitasking and critical thinking. Proven track record of resolving customer inquiries and enhancing satisfaction through tailored solutions. Skilled in troubleshooting and maintaining a clean environment, fostering positive relationships that promote loyalty and repeat business.

Overview

17
17
years of professional experience

Work History

Money Centre

Walmart
02.2017 - 04.2025

Customer Service Representative

Walmart
02.2017 - 04.2025
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Housekeeping Room Attendant

Best Western Hotels & Resorts
07.2022 - 10.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.

Prep Cook / Food Server

Buena Vida Estates
01.2021 - 07.2022
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Home Health Aide

Douglas Home Health
02.2008 - 02.2017
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Constructed cognitively stimulating activities.
  • Administered medications in accordance with doctor's instructions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Scheduled and coordinated medical appointments.
  • Trained new staff members on best practices for home health care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Education

High School Diploma -

Westwood High School
Ft. Pierce, FL

Certified Nursing Assistant -

American Red Cross
Vero Beach, FL

Skills

  • Multitasking
  • Multitasking Abilities
  • Cultural awareness
  • Troubleshooting
  • Basic math
  • Critical thinking

Timeline

Housekeeping Room Attendant

Best Western Hotels & Resorts
07.2022 - 10.2024

Prep Cook / Food Server

Buena Vida Estates
01.2021 - 07.2022

Money Centre

Walmart
02.2017 - 04.2025

Customer Service Representative

Walmart
02.2017 - 04.2025

Home Health Aide

Douglas Home Health
02.2008 - 02.2017

High School Diploma -

Westwood High School

Certified Nursing Assistant -

American Red Cross

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Michelle Abou Haba