Michelle A. Brown
Snellville,GA
Summary
Self-motivated, experienced individual seeking a challenging position within Department of Human Services, where I can utilize my experience as a SNAP and Medicaid eligibility specialist supervisor, and business degree while applying my leadership and case/claims management knowledge.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Compliance Investigator
Department of Human Services
05.2020 - Current
- Conduct Investigations: Investigate alleged violations of compliance standards, laws, and regulations, ensuring thorough and objective processes are followed.
- Gather Evidence: Collect and analyze evidence, interview relevant parties, and review documents to determine compliance status.
- Report findings: Prepare clear, concise, and factual reports that present findings and recommendations for corrective actions to management.
Economic Support Specialist Supervisor
Dept of Family and Children’s Services
07.2016 - 04.2020
- Provided supervisory, administrative and technical support to an eligibility specialist engaged in determining initial and continuing eligibility for multiple public assistance programs.
- Responsibilities included planning and scheduling work assignments and ensuring adequate coverage and equitable caseloads/workload among staff members; identifying staff training needs; and conducting performance evaluations.
- Analyzed and reviewed cases to ensure accuracy of decisions and timeliness of processing. Performed other specialized assignments.
- Trained new staff members.
- Performed employee performance reviews and evaluations.
Economic Support Specialist
01.2011 - 01.2016
- Reviewed and processed applications for government assistance programs, ensuring all required documentation is complete and accurate.
- Determined applicants’ eligibility for programs such as Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) based on established criteria.
- Calculated benefits levels for approved applicants, taking into account income, family size, and other relevant factors.
- Interview applicants and recipients in person or by phone to gather necessary information and clarify details on their applications.
Education
Bachelor of Science - Business Administration/Management
New York Institute of Technology
Old Westbury, New YorkReal Estate Course - undefined
Pace University
New York, NYEarly Childhood Education, Business Finance
Long Island University
Certificate Program of Education - undefined
Bernard Baruch College
New York, NYSkills
- Strong organizational, planning, problem solving skills, resolution of case hearing request, leadership
- Strong customer service skills
- Ability to monitor performance measures and productivity for keying and processing
- Highly knowledgeable of Food Stamp and Medicaid Programs
- Ability to prioritize and manage daily work effectively
- Ability to communicate professionally, concisely and effectively with clients and management
- Supervisor/Management Skills
- Demonstrated leadership ability
- Organized adapted and implemented changes within the organization
Certification
- Licensed New York/Georgia Salesperson
- New York State and Georgia State Notary Public
Grades Pre-K-6 th Grade Teaching
- New York City Department of Education 4/1995 to 8/2004 and Life Abundantly Christian School (Formerly Imani Christian School) 2005 to 2010
- Lesson Planning & Classroom Management
- Lesson Planning/Core Curriculum Development Individualized Student Learning Plans & Goals Development
- Classroom Technology & Multimedia Integration Creation of Progressive & Self-Paced Learning Modules
- Student Assessment & Performance Evaluation In-service Trainer & Continuing Education Team Leader
- Behavior Modification for Learning Improvement Program Development to Increase Parental Involvement
Leadership Skills
- Department Bank Supervisor
- In the absence of the director, served in a leadership capacity to ensure all business processes were performed
- Fifth Grade and Sixth Grade Team Leader
Awards
Nominated for New York City Teacher of the Year, Employee Appreciation Committee (EAC)–Chairperson - Department of Human Services, Recipient of District Wide Class Computer Contest, Chairperson for Gwinnett County “Reflections” Art Program County Wide Competition, Graduating Class Grade Leader, Shiloh High School PTA board member, Annistown Elementary School PTA board member, Imani Christian Academy PTA board member, Imani Christian Academy Graduation Coordinator, Team Mother- Gwinnett County Football
Training
- Leadership Training-Chase Manhattan Bank “Leaders of Tomorrow” Graduate
- Reading/Writing Coach/Intervention Instructor for Pre-K-4 th Grade
- Coordinator for Gwinnett County Fair Hearing Unit.
Timeline
Compliance Investigator
Department of Human Services
05.2020 - Current
Economic Support Specialist Supervisor
Dept of Family and Children’s Services
07.2016 - 04.2020
Economic Support Specialist
01.2011 - 01.2016
Real Estate Course - undefined
Pace University
Early Childhood Education, Business Finance
Long Island University
Certificate Program of Education - undefined
Bernard Baruch College
Bachelor of Science - Business Administration/Management
New York Institute of Technology