Overview
Work History
Education
Skills
Timeline
Generic

Michelle Absher-Noll

Brogue,PA

Overview

24
24
years of professional experience

Work History

Assistant Produce Manager

Giant
07.2022 - 05.2024
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
  • Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
  • Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
  • Supported company initiatives by implementing sustainable practices such as recycling efforts and responsible sourcing of products.
  • Selected items for specials and marked down items to reduce losses.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Assisted customers with produce questions.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Coached and mentored new team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Oversaw and assisted with floral department.

Center Store Associate

Giant
01.2008 - 07.2022
  • Enhanced customer satisfaction by maintaining a clean and organized store layout, ensuring easy navigation for shoppers.
  • Proactively identified and resolved out-of-stock situations, quickly replenishing affected items to minimize customer disappointment or lost sales opportunities.
  • Optimized product placement based on sales trends analysis, maximizing revenue potential from high-demand items within the center store area.
  • Maintained a safe work environment by adhering to company guidelines on proper lifting techniques, equipment usage, and storage practices, promoting overall staff wellbeing.
  • Actively participated in storewide initiatives aimed at improving overall performance metrics or enhancing the shopping experience for patrons visiting our establishment.
  • Provided excellent customer service by promptly addressing inquiries or concerns, fostering positive relationships with shoppers to encourage repeat business.
  • Boosted sales through effective product merchandising and attractive displays, driving customer interest in featured items.
  • Efficiently processed incoming shipments by unloading trucks, sorting products, and accurately verifying item quantities against corresponding purchase orders.
  • Contributed to training new associates on proper stocking techniques and merchandise organization principles, ensuring consistency across the center store team.
  • Implemented store safety procedures while stocking shelves or handling products, reducing risks of accidents or injuries among staff and customers.
  • Streamlined restocking processes, resulting in faster turnaround times and fresher products on shelves for customers to enjoy.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Received shipments.

Checkout Coach

Giant
09.2004 - 01.2008
  • Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
  • Enhanced employee performance through effective coaching and constructive feedback to checkout team members.
  • Assisted in resolving escalated customer issues quickly and professionally, maintaining high levels of customer satisfaction throughout the resolution process.
  • Identified opportunities for cross-selling complementary products during transactions in order to boost overall sales figures.
  • Proactively monitored checkout queues to anticipate customer needs and ensure quick, efficient service to minimize wait times.
  • Reduced customer wait times by streamlining the checkout process and effectively managing staff during peak hours.
  • Increased productivity of the checkout team with targeted training sessions focused on best practices and efficient techniques.
  • Improved customer satisfaction by implementing efficient checkout procedures and providing exceptional service.
  • Educated customers on store promotions and loyalty programs during transactions to increase repeat business and drive revenue growth.
  • Developed strong rapport with customers by addressing concerns promptly, ensuring a seamless shopping experience from start to finish.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Supervisor

Hardee's
05.2000 - 06.2004
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

High School Diploma -

Red Lion Area Senior High School
Red Lion, PA
06.1999

Skills

  • Stock Rotation
  • Task Delegation
  • Merchandising Strategies
  • Ordering Procedures
  • Customer Service
  • Retail Inventory Management and counting
  • Operational Efficiency
  • Purchasing, planning and waste management
  • Inventory Replenishment
  • Health department standards
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability and flexibility
  • Work Planning and Prioritization
  • Employee Coaching and Mentoring
  • Written Communication

Timeline

Assistant Produce Manager

Giant
07.2022 - 05.2024

Center Store Associate

Giant
01.2008 - 07.2022

Checkout Coach

Giant
09.2004 - 01.2008

Supervisor

Hardee's
05.2000 - 06.2004

High School Diploma -

Red Lion Area Senior High School

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Michelle Absher-Noll