Michelle A. Campbell
Farmington,MI
Overview
25
25
years of professional experience
Work History
Executive Assistant & Leasing Administrator
The Forbes Company
01.2014 - 01.2025
- Managed calendars and inboxes for the c-suite executive team by proactively scheduling meetings with stakeholders and resolving conflicts to ensure seamless day-to-day operations.
- Coordinated domestic travel itineraries for senior executives, which involved booking flights, hotels, and rental cars by negotiating costs with vendors while ensuring adherence to office best practices.
- Oversaw all leasing-related documentation and legal paperwork, including reviewing and abstracting lease agreements, managing vendor and broker contracts, and coordinating storage leases and promotional agreements.
- Coordinated construction planning activities by working with numerous vendors to maintain schedules, manage permits, and ensure adherence to local rules and regulations for multi-million-dollar projects.
- Tracked, reviewed, and summarized legal documents from counsel, prepared detailed reports, and maintained electronic and hard copies of documentation.
- Managed monthly and annual billing processes in Yardi, including check requests and expense reports, ensuring the timely collection of multi-million-dollar annual lease revenues.
Operations Representative II
Raymond James Financial
01.2012 - 01.2014
- Acted as primary liaison for multiple Financial Advisors across branch offices supporting 529 client accounts by conducting thorough research and providing resolutions on business issues.
- Conducted detailed data analysis to identify and resolve discrepancies within client's mutual fund accounts, driving customer satisfaction and retention.
- Collaborated with cross-functional team members to execute special projects assigned by the management team to achieve internal audit objectives.
- Oversaw the preparation of letters, memos, correspondences, reports, and spreadsheets, as well as the organization of all incoming mail and documents.
Digital Licensing Contract Administrator
Cengage-Gale
01.2010 - 01.2012
- Provided daily support to 4 Digital Licensing Managers, Supervisors and Directors, including contract review and administration, multi-inbox management, and calendar management.
- Communicated with hundreds of publishers and authors to organize royalty payouts, obtain tax documents, and resolve complaints.
- Conducted weekly and monthly ad-hoc reporting for senior management, conducting detailed audits of accounts to identify and resolve discrepancies.
- Processed financial transactions such as wire transfers and EFTs with 100% accuracy, reducing processing time by 50%.
- Served as administrator of the company's contract repository (DocuShare), overseeing the organization, indexing, and secure storage of thousands of contracts.
- Oversaw purchasing and inventory of office supplies across multiple departments, negotiating pricing with vendors and streamlining ordering processes to reduce supply costs by 50% annually.
Royalties Contract Administrator
Cengage-Gale
01.2006 - 01.2010
- Received several Bravo Awards for demonstrating exceptional time management, providing accurate projections, and delivering effective cross-functional support to other departments during high-volume periods.
- Prepared monthly, quarterly and annual royalty reports for stakeholders including the Director of Accounting, Controller, and CFO.
- Oversaw vendor setup, including processing tax forms and entering ISBN's, EISBN's, and Mcodes into the royalty system to support timely and accurate royalty disbursements to thousands of authors and publishers.
- Accurately calculated and issued millions in royalty payments annually.
- Performed detailed auditing, reconciliation, and analysis of royalty accounts to track advances, validate usage files, and resolve discrepancies.
- Managed financial reporting such as SOX compliance, monthly journal entries, deferred and international revenue reporting, consistently meeting internal deadlines and audit requirements.
Wholesale & Resale Key Account Specialist
Cengage-Gale
01.2005 - 01.2006
Data Capture Associate
Cengage-Gale
01.2004 - 01.2005
Administrative Specialist
Cengage-Gale
01.2000 - 01.2004
Timeline
Executive Assistant & Leasing Administrator
The Forbes Company
01.2014 - 01.2025
Operations Representative II
Raymond James Financial
01.2012 - 01.2014
Digital Licensing Contract Administrator
Cengage-Gale
01.2010 - 01.2012
Royalties Contract Administrator
Cengage-Gale
01.2006 - 01.2010
Wholesale & Resale Key Account Specialist
Cengage-Gale
01.2005 - 01.2006
Data Capture Associate
Cengage-Gale
01.2004 - 01.2005
Administrative Specialist
Cengage-Gale
01.2000 - 01.2004
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