Dynamic merchandising professional with proven success at Jacent Strategic Merchandising, excelling in visual merchandising and customer service. Recognized for innovative promotional strategies that boosted sales and enhanced customer satisfaction. Adept at inventory management and building strong client relationships, consistently achieving goals through effective time management and engaging communication. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Hi, I’m
Michelle Achong
'Ewa Beach,HI
Summary
Overview
3
years of professional experience
Work History
Elite Tastings'Ewa Beach, Hawaii
Owner/Marketing Director
01.2023 - Current
Job overview
- Reviewed legal documents related to business operations.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Identified new opportunities for growth, expansion, and diversification.
- Formed and sustained strategic relationships with clients.
- Analyzed market trends to identify new business opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily operations of business, including hiring and training staff.
- Organized events such as trade shows and conferences.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Attended trade shows and other marketing events where products were showcased and promoted.
- Answered questions and helped customers find items while offering samples.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Learned about company history and products to share detailed information with customers.
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Assisted other demonstrators when needed with setting up displays or preparing promotional materials.
- Conducted product demonstrations to explain details, highlight features and show use.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
- Engaged customers warmly and encouraged each to try products, boosting sales of items.
Jacent Strategic MerchandisingHonolulu, Hawaii
Merchandiser
01.2022 - Current
Job overview
- Communicated and coordinated planogram execution with store management.
- Consulted with management and advertising teams to plan optimal promotions.
- Assisted customers with locating desired items within store locations.
- Cleaned and organized display cases, shelves and aisles.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Monitored competitor activities in order to stay ahead of the competition.
- Built effective partner store relationships to improve customer satisfaction.
- Monitored weekly, monthly and quarterly achievement goals.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Developed promotional strategies to increase sales of featured products.
- Restructured merchandising strategy to promote high value and products.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Honolulu Community CollegeHonolulu, HI
Associate of Arts from Early Childhood Education
05-2010
University Overview
Skills
- Visual merchandising
- Planogram execution
- Promotional strategies
- Inventory management
- Sales analysis
- Customer service
- Time management
- Product display
- Friendly and outgoing
Affiliations
Affiliations
- Self taught guitar
- Served on worship teams with guitar a vocals
- Trained and ran 10k, Half Marathon and Full Marathon in 2024
- Successfully owned and ran a licensed daycare for 10 years
- Successfully opened and currently run a Hospitality Business "Elite Tastings" for the last 3 years
- Served as emcee, created programming and promoted local talent at our community craft fair
References
References
References available upon request.Timeline
Owner/Marketing Director
Elite Tastings
01.2023 - Current
Merchandiser
Jacent Strategic Merchandising
01.2022 - Current
Honolulu Community College
Associate of Arts from Early Childhood Education
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