Michelle Adam
Corpus Christi,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cards/Cust.Serv
S3 Shared Services
Remote (Work from Home), TX
01.2023 - Current
- Increased Sales by 42%
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met and often exceeded monthly metrics by 90%
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CCA II
Navy Army Community CU
CC, TX.
07.2019 - 12.2022
- Met and often exceeded monthly metrics by 82%
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
CSR III/BC/BS of Michigan
The Results Co.
Corpus Christi, TX
06.2015 - 02.2019
- Met and often exceeded monthly metrics by 73%
- Processed orders, forms, applications, and requests.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as updating client information in databases.
01.2013 - 01.2015
- Took Time Off - Immediate 24hr Care of Elderly Family Member
CSR II - Retention Team
The Results Co.
Corpus Christi, TX
06.2011 - 02.2013
- Discover Credit Card Retention Team
- Identified customer needs and provided appropriate solutions.
- Often met or exceeded monthly metrics by 83%
- Provided customer service support to customers over the phone and by email.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Researched required information using available resources.
Education
Associate of Applied Science - Nursing Administration
Geissen Community College
Germany03-1991
High School Diploma -
Incarnate Word Academy
Corpus Christi, TX05-1986
Skills
- Conflict Resolution
- Recordkeeping
- Analytical and Critical Thinking
- Leadership
- Microsoft Office
- Remote Office Availability
- Supervision and Leadership
- Typing 50 WPM
References
References available upon request.
Timeline
Cards/Cust.Serv
S3 Shared Services
01.2023 - Current
CCA II
Navy Army Community CU
07.2019 - 12.2022
CSR III/BC/BS of Michigan
The Results Co.
06.2015 - 02.2019
01.2013 - 01.2015
CSR II - Retention Team
The Results Co.
06.2011 - 02.2013
Associate of Applied Science - Nursing Administration
Geissen Community College
High School Diploma -
Incarnate Word Academy
Similar Profiles
Kiara TurnerKiara Turner
Member Service Representative at Shared Services S3Member Service Representative at Shared Services S3
Shavon ThomasShavon Thomas
Online Banking Representative at S3 Shared Service SolutionsOnline Banking Representative at S3 Shared Service Solutions
KAREL EHLERSKAREL EHLERS
File Processing Representative at S3 – SHARED SERVICE SOLUTIONSFile Processing Representative at S3 – SHARED SERVICE SOLUTIONS
Kiawana Monique EdwardsKiawana Monique Edwards
Community Manager at The Retreat Corpus ChristiCommunity Manager at The Retreat Corpus Christi
Lisa MountsLisa Mounts
Administrative Assistant I, Building Coordinator at Del Mar CollegeAdministrative Assistant I, Building Coordinator at Del Mar College