Michelle Adams
Richmond,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
Bruce Auo Parts
10.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Delivered attentive service to ensure customer satisfaction.
National Accounts Coordinator
Summit Fire Protection
10.2023 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with office and store personnel to coordinate technicians for emergency and scheduled repairs to be completed.
- Directed dispatching to the proper vendor, followed up, and billed for completed scheduled and emergency fire sprinkler emergency service work.
- Dispatched inspection tasks promptly to ensure timely compliance.
Service Agreements Coordinator
Woodfin
05.2021 - 04.2023
- Skilled at working independently and collaboratively in a team setting.
- Negotiated service maintenance plans with customers, scheduling maintenance, and service repair calls.
- Managed overdue account receivables.
- Maintained all daily technician maintenance records.
- Entered data, generated reports, and produced tracking documents.
Customers Service Representative
Woodfin
08.2016 - 05.2021
- Coordinated maintenance schedules and repair calls for technicians.
- Accepted payments for service work and maintenance plans.
Microfilm Technician
Microfilm Products Of Richmond
05.1997 - 08.2016
- Handled high volume of customer calls with reduced wait times.
- Maintained a monthly log, scheduled maintenance, and service repair calls for technicians.
- Accepted payments for service work and maintenance plans.
Education
Diploma - Accounting And Business Management
Hermitage High School
Richmond, VA06.1997
Skills
- Organizational Performance
- Planning and Coordination
- Self-Motivated
- MS Office
- Organization and Time Management
- Decision-Making
- Written Communication
- Flexible and Adaptable
Timeline
Inside Sales Representative
Bruce Auo Parts
10.2024 - Current
National Accounts Coordinator
Summit Fire Protection
10.2023 - 10.2024
Service Agreements Coordinator
Woodfin
05.2021 - 04.2023
Customers Service Representative
Woodfin
08.2016 - 05.2021
Microfilm Technician
Microfilm Products Of Richmond
05.1997 - 08.2016
Diploma - Accounting And Business Management
Hermitage High School
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