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Michelle Adams
Alamogordo,NM
Summary
Dynamic Quality Program Improvement Manager with a proven track record at Christus Health, specializing in operational efficiency and resource optimization. Adept at fostering collaboration across multidisciplinary teams and committed to staff development. Skilled in data analysis and process improvement, driving quality initiatives that enhance patient care and safety.
Overview
12
12
years of professional experience
Work History
Quality Program Improvement Manager
Christus Health
Alamogordo, NM
10.2024 - Current
- Led process improvement initiatives to enhance operational efficiency across departments.
- Developed and implemented strategic plans to optimize resource allocation and reduce waste.
- Facilitated cross-functional workshops to identify areas for performance enhancement and collaboration.
- Analyzed data trends to inform decision-making and drive continuous quality improvement efforts.
- Coordinated with leadership to align improvement strategies with organizational goals and objectives.
- Mentored staff in best practices for project management and operational excellence methodologies.
Inpatient Behavioral Health Quality Auditor
Gerald Champion Regional Medical Center
Alamogordo, NM
08.2021 - 09.2024
- Led comprehensive audits of clinical documentation to ensure adherence to healthcare regulations.
- Assessed patient care processes to enhance quality improvement initiatives.
- Facilitated collaboration among cross-functional teams to execute corrective action plans.
- Developed staff training on quality assurance protocols and best practices in patient safety.
- Evaluated audit findings and compiled comprehensive reports for management review.
- Oversaw compliance with established standards to optimize operational efficiency across departments.
Inpatient Behavioral Health Admission Coordinator
Gerald Champion Regional Medical Center
Alamogordo, NM
08.2020 - 07.2021
- Optimized patient scheduling processes to improve clinic workflow efficiency.
- Oversaw management of electronic health records to ensure accuracy and regulatory compliance.
- Streamlined department operations by managing inventory levels and procuring medical supplies as required.
- Facilitated collaboration among healthcare teams to optimize communication and improve patient care processes.
- Executed process improvements to optimize operational efficiency within support services.
- Developed training for new staff on administrative procedures to ensure compliance with best practices and protocols.
Charge RN, Emergency Department
Mountainview Regional Medical Center
Las Cruces, New Mexico
06.2018 - 10.2020
- Promoted a culture of teamwork within the Emergency Department by actively participating in unit-based committees aimed at improving workflow efficiency and overall staff morale.
- Reduced wait times and improved patient satisfaction by effectively managing resources and coordinating with ancillary departments.
- Managed multiple priorities simultaneously while delivering exceptional nursing care in a busy 24/7 Emergency Department setting.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
RN, Emergency Department
Marietta Memorial Hospital
Belpre, Ohio
07.2014 - 05.2018
- Facilitated professional development and clinical skill enhancement as a preceptor for new nursing staff.
- Fostered a collaborative environment within the emergency department by engaging in unit-based committees focused on enhancing workflow efficiency.
- Surpassed performance benchmarks in quality of care, delivery time management, and customer service within emergency department operations.
- Led quality improvement initiatives focused on enhancing patient safety and satisfaction in emergency department.
- Ensured exceptional quality of care for diverse populations while managing patient admissions and triaging based on acuity levels.
- Executed routine medication and chart audits to ensure adherence to core quality measures.
Education
Bachelor of Science - Bachelor of Science in Nursing
Ohio University
Athens, OH12.2017
Skills
Development of organization processes including acute stroke care, sepsis identification and treatment, POC glucose monitoring and insulin administration, and ICU liberation
Commitment to staff development and retention through creation of employee orientation manual, precepting of new hires, extended mentoring, regular rounding with associates, and conducting of staff meetings with a focus on building morale
Focus on personal and staff education through hands-on activities, individual and group demonstrations, training fairs and informational handouts, along with development and completion of staff annual competency checks
Collaboration with multidisciplinary units, physicians and senior leadership to ensure adherence to regulatory requirements and achieve compliance with DNV standards for accreditation
Accomplishments
New Mexico Excellence in Nursing recipient.
Timeline
Quality Program Improvement Manager
Christus Health
10.2024 - Current
Inpatient Behavioral Health Quality Auditor
Gerald Champion Regional Medical Center
08.2021 - 09.2024
Inpatient Behavioral Health Admission Coordinator
Gerald Champion Regional Medical Center
08.2020 - 07.2021
Charge RN, Emergency Department
Mountainview Regional Medical Center
06.2018 - 10.2020
RN, Emergency Department
Marietta Memorial Hospital
07.2014 - 05.2018
Bachelor of Science - Bachelor of Science in Nursing
Ohio University