Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Adcock

Elyria,OH

Summary

Support professional with proven track record in team collaboration and achieving results. Skilled in conflict resolution, customer service, and process improvement. Reliable and adaptable, consistently meeting evolving business needs while maintaining high standards. Strong communicator with leadership abilities, ready to drive success in dynamic environment.

Overview

23
23
years of professional experience

Work History

Accounting Specialist I

Proctor Loan Proctector
02.2024 - Current
  • Maintain financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Support department reputation by establishing rapport with Account Service Managers, Agents and clients.
  • Continue strong client relationships through effective communication and empathetic negotiation skills.
  • Reduce overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients and Agents.
  • Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
  • Manage account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
  • Monitor accounts receivable aging and customer accounts for payment delinquency and initiated collection efforts.
  • Maintain accurate records of customer accounts, payments and payment plans.
  • Research billing errors and discrepancies to initiate corrective action.
  • Enter client details and notes into system for interdepartmental access and review.
  • Prevent impending loss and increase profitability by enforcing scheduled collection campaigns.
  • Process refunds and exchanges according to company policies while maintaining excellent customer relations.
  • Process adjustments to customer accounts, including write-offs, and refunds as needed.
  • Sustain an effective system for managing refunds and collections, minimizing financial loss due to last-minute changes.

Accounts Payable Specialist

PartsSource
02.2022 - 02.2024
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
  • Processed invoices and with efficiency and accuracy, resulting in decreased discrepancies.
  • Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
  • Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from vendors.

Elementary Teacher

Hernando County Schools
08.2019 - 06.2021
  • Provide a supportive engaging environment for students to learn
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
  • Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
  • Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
  • Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.
  • Developed strong relationships with students and their families through consistent communication and involvement in school events.
  • Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.
  • Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Led extracurricular activities such as after-school tutoring programs, enhancing student success beyond the classroom setting.

Customer Service/Logistics Coordinator

Technical Consumer Products
10.2013 - 12.2015
  • Managed incoming customer calls and inquiries via email
  • Supported inside sales team, resolve product problems, worked with internal departments to ensure resolutions were handled for customers
  • Facilitated special transportation needs for sales/distribution to ensure prompt movement of shipments
  • Worked closely with sales/customer service to aid with damaged shipments
  • Managed claims for damaged shipments with transportation companies
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.

Supervisor

Army Airforce Exchange
09.2006 - 07.2009
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.

Paralegal/Office Manager

James Stanovic & Assoc.
08.2002 - 05.2006
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Prepared legal briefs, motions, and pleadings.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Conferred with clients and other involved parties to gather and track case information.
  • Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.

Education

Bachelor of Arts - elementary education k6

St. Leo University
Florida
04.2019

Associate of Science - accounting

American Military University
Online
05.2017

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Client relationship building
  • Training and coaching
  • Schedule management
  • Strong work ethic
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening

Timeline

Accounting Specialist I

Proctor Loan Proctector
02.2024 - Current

Accounts Payable Specialist

PartsSource
02.2022 - 02.2024

Elementary Teacher

Hernando County Schools
08.2019 - 06.2021

Customer Service/Logistics Coordinator

Technical Consumer Products
10.2013 - 12.2015

Supervisor

Army Airforce Exchange
09.2006 - 07.2009

Paralegal/Office Manager

James Stanovic & Assoc.
08.2002 - 05.2006

Bachelor of Arts - elementary education k6

St. Leo University

Associate of Science - accounting

American Military University

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Michelle Adcock