Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Adderley

Maple Grove,Minnesota

Summary

Results-driven people leader with expertise in coaching, conflict resolution, performance management, and much more. I am pursuing a transition into Human Resources with a focus on Employee Relation. Skilled in investigations, policy interpretation, and risk mitigation, with a proven record of fostering a fair, compliant, and engaged workplace. Recognized for balancing empathy with accountability and partnering with HR to resolve complex employee issues.

Overview

12
12
years of professional experience

Work History

Associate Manager

Capella University
08.2013 - 07.2025
  • Frequently coached direct reports on performance improvement, and how to apply consistent and fair practices to support development while upholding compliance with the organization's policies.
  • Facilitated conflict resolution between reports to preserve the effectiveness of the team and mitigate escalations.
  • Maintained thorough documentation of performance discussions and escalations that aligned with HR standards for both accountability and transparency.
  • Supported team through organizational change, fostered engagement and resilience when business priorities shifted.
  • Partnered cross-functionally to resolve escalations and ensure alignment with organizational policy and objectives.
  • Utilized data to identify performance patterns, uncover root causes of challenges, and implement proactive solutions.

Enrollment Counselor

Capella University
08.2013 - 03.2021
  • Connected with prospective students via phone to discuss their goals for furthering their education, and help them begin the process of applying to the University.
  • Made routine follow-up calls to check in on application progress.
  • Led call collaboration meetings with peers.
  • Kept the system up to date with current student information.


Education

Bachelor of Science - Business

Capella University
Minneapolis, MN
12-2026

Business Systems Specialist Diploma - Business

Minnesota School of Business
Minneapolis, MN
12-2005

Skills

  • Employee Engagement and Retention
  • Employee Training and Development (policy, compliance, performance)
  • Excellent verbal and written communication skills
  • Change Management
  • Conflict Resolution
  • Performance Management and Coaching
  • HR compliance & Risk Mitigation
  • Mindset Coaching and Motivation

Timeline

Associate Manager

Capella University
08.2013 - 07.2025

Enrollment Counselor

Capella University
08.2013 - 03.2021

Bachelor of Science - Business

Capella University

Business Systems Specialist Diploma - Business

Minnesota School of Business

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