Summary
Overview
Work History
Education
Skills
Timeline
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Michelle A. Dentler

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative CCRII

CVS Caremark
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Bakery Manager

Breadsmith of Lakewood
01.2013 - Current
  • Manager for a team of 15+ employees. Responsible for ongoing training of employees and running a shift on a daily basis
  • Created procedural manual and employee handbook for company
  • Work closely with owners to create and market new products
  • Doing daily counts of product to ensure quality control and waste reduction management
  • Work 35+ hours a week, including nights, weekends, and holidays

Crew Leader

Mitchell's Homemade Ice Cream
04.2012 - 01.2013
  • Managed a team of 25+ employees, both front and back
  • Managed ice cream production and quality control
  • Trained all new employees and created new training systems
  • Counted inventory
  • Worked closely with owners to create new flavors and to provide the best possible product
  • Food safety and quality assurance was held at very high standards

Nonprofit Organization Director

FLOW Homeschooling Coop
01.2010 - 04.2012
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering members to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Cultivated positive relationships between community members, school students, and teachers.
  • Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
  • Promoted diversity within the school community through inclusive policies, programming, and recruitment efforts.

Nonprofit Organization Director

FLOW Homeschooling Coop
08.2015 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering members to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Cultivated positive relationships between community members, school students, and teachers.
  • Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
  • Promoted diversity within the school community through inclusive policies, programming, and recruitment efforts.

Restaurant Manager

Western Reserve Management/Wendy's
10.2005 - 06.2009
  • Managed 40+ employees
  • Responsible for hiring, including interviews, and ongoing training of employees as well as new hire training
  • Was in charge of scheduling using Microsoft Excel
  • Created work process flowcharts for entire company using Excel
  • Ordered all restaurant food and supplies, including checking in and unloading trucks
  • Inventory control of all products in store to maintain company standard of profit
  • Running a shift on a daily basis, labor hours control, and banking
  • Maintaining customer service at a very high level
  • Experience writing employee reviews and terminations
  • Corporate inspections consistently scored highly
  • Food safety was of high concern and was Servsafe Certified
  • Worked nights, weekends, and holidays, 55+ hrs a week was required

Education

Class B CDL - passenger and air brake endorsements

Great Lakes Truck Driving School
Columbia Station, OH
11.2010

GED -

Polaris Career Center
Parma, Ohio

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel

Timeline

Customer Service Representative CCRII

CVS Caremark
10.2021 - Current

Nonprofit Organization Director

FLOW Homeschooling Coop
08.2015 - Current

Bakery Manager

Breadsmith of Lakewood
01.2013 - Current

Crew Leader

Mitchell's Homemade Ice Cream
04.2012 - 01.2013

Nonprofit Organization Director

FLOW Homeschooling Coop
01.2010 - 04.2012

Restaurant Manager

Western Reserve Management/Wendy's
10.2005 - 06.2009

GED -

Polaris Career Center

Class B CDL - passenger and air brake endorsements

Great Lakes Truck Driving School

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