Michelle A Gilliam
Urbana,Il
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Coordinator III
Centene Corporation/ Illinois Youth Care
08.2022 - Current
- Company Overview: Working remotely
- Work with specialty populations including LGBTQ+, IDD, Human Trafficking, Start Smart for your Baby, and Comorbid diagnoses
- Managing a caseload with DCFS involved and post-involved youth to meet their behavioral and medical needs
- Identify special needs members through the completion of health screens and other resources
- Educate providers and community resources on program components and available support services
- Educate members with special needs to foster compliance with program and positively impact outcomes
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Working remotely
- Created a Teams Chat for Care Coordinators to collaborate and network with other Care Coordinators.
Community Health Services Representative III (CHSR III)
Centene Corporation/ Meridian Health Plan (Illinois)
09.2020 - 08.2022
- Provide home visits to at risk members and families for evaluation of needs
- Report specific health & social information back to the case management team to assist in development of care pathways
- Assist members with accessing needed services, recognize potentially serious problems to prevent poor health and social outcomes
QIDP
Individual Advocate Group
10.2018 - 08.2020
- Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each individual is receiving optimum services, which meet his/her individual needs
- Coordinate medical services, maintain individually health records
- Develop, implement, review, and document the residents' individual program plans
- Marketing home for potential referrals for services in coordination with Regional Director
- Conducted staff training
- Maintain homes to ensure compliance with state regulations
- Supervision of direct support professionals
- Ensure that the facility is in compliance with all active treatment regulations in providing habilitation services
- Worked with community on educating about individuals with developmental disabilities
- Implement and maintain the facility's resident file system
- Serve as a member of the Admissions Team and provide necessary assessments and documentation
- Serve as the liaison with families/guardian, day training programs and the community
- Plan daily individual programs and activity schedules
- Participate/chair required committee meetings
- Participate in the process of recruiting perspective staff, orientation, and training staff in accordance with Illinois regulations
QIDP
Community Alternatives Inc. of Illinois
04.2018 - 09.2018
- Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each individual is receiving optimum services, which meet his/her individual needs
- Develop, implement, review, and document the residents' individual program plans
- Work medical team to ensure medical needs are being met
- Overseeing operation of eight residential facilities for developmentally disabled adults
- Conducted staff training
- Maintain homes to ensure compliance with state regulations
- Supervised of direct support professionally
- Ensure that the facility is in compliance with all active treatment regulations in providing habilitation services
- Worked with community on educating about individuals with developmental disabilities
- Overseen direct support person training and training program
- Implement and maintain the facility's resident file system
- Serve as a member of the Admissions Team and provide necessary assessments and documentation
- Serve as the liaison with families/guardian, day training programs and the community
- Plan daily individual programs and activity schedules
- Participate/chair required committee meetings
Facility Representative
DD Homes Community Living Options
07.2016 - 03.2018
- Marketing home for potential referrals for services
- Overseeing operation of six residential facilities for developmentally disabled adults both ICF and CILA
- Conducted staff training
- Maintain homes to ensure compliance with state regulations
- Supervised 75 staff including management team, Nurses, Clerks, and maintenance
- Chaired Behavioral Rights Committee
- Ensure that the facility is in compliance with all active treatment regulations in providing habilitation services
- Worked with community on educating about individuals with developmental disabilities
- Overseen direct support person training and training program
Qualified Intellectual Disabilities Professional
DD Homes Lawrence Place CLO
05.2014 - 07.2016
- Ensure that the facility is in compliance with all active treatment regulations in providing habilitation services
- Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each individual is receiving optimum services, which meet his/her individual needs
- Develop, implement, review, and document the residents' individual program plans
- Assist Administrator in coordinating all referrals, admissions, transfers, and dismissals of individuals from the facility
- Implement and maintain the facility's resident file system
- Serve as a member of the Admissions Team and provide necessary assessments and documentation
- Conduct staff training
- Maintain each individual’s finance and fund accounts, including balancing checkbooks
- Serve as the liaison with families/guardian, day training programs and the community
- Plan daily individual programs and activity schedules
- Participate/chair required committee meetings
Shelter Specialist
Dove inc.
10.2012 - 03.2014
- Working with victims of domestic violence
- Providing advocacy
- Community linkage
- Managing shelter
- Providing crisis intervention and hotline support
- Domestic Violence Training Certificate
Shift Lead (Independent Contractor)
Cunningham Children’s Home
04.2012 - 08.2012
- Worked with Children with mental illness, behavioral disorders, developmental disabilities
- Coordinated with management in running unit
- Supervised a staff of 5 or more
- Structuring a daily schedule for clients and the unit; while ensuring clients made all therapeutic classes
- Delegated responsibilities to staff and relief staff
Staff Supervisor
Residential Developers
11.2009 - 02.2010
- Supervised two CILA group homes for adults with developmental disabilities
- Supervised DSP’s training
- Managed employees performance and disciplinary actions
- Hired all employees for both CILA homes
- Ordered supplies for both homes and managed safety of homes by following accreditation guidelines and maintained company standards of group homes
- Received training in therapeutic crisis intervention
Residential Service Advocate
Community Elements (Formally, Champaign County Mental Health Center)
02.2008 - 07.2009
- Worked with adults with mental illness and developmental disabilities
- Medication monitoring
- Lead group therapy session
- Supervised outings and coordinated them as well
- Planned the weekly menus and activities
- Billed to the state for services rendered and wrote daily case notes
- Received training in non-violent crisis management
Education
Bachelors of Arts - Sociology, Human Resource Management
Ashford University
Clinton, Iowa04.2012
Associates of Arts - General Studies, Medical Office Assistant certificate
Parkland College
Champaign, Illinois05.2008
Diploma - General Studies
Urbana High School
Urbana, Illinois01.1991
Skills
- Case management
- Documentation
- Member education
- Organizational skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Care planning
- Quality assurance
- Problem-solving
- Multitasking and organization
- Interdepartmental collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Crisis intervention
- Workflow management
- Patient assessment
- Community outreach
- Empathy and compassion
- Employee training program
- Training and mentoring
- Staff scheduling
Certification
- Medical Office Assistant Certificate
- CPR certified
- TCI Trained
- CPI Trained
- OIG Investigator training certificate
- Domestic Violence training
References
- Paul Gallagher, 217-722-3805
- Nikki Nelson, 217-597-1387
- Jennifer Banaszak, 217-274-8358
Awards
Recipient of Key Contributor Award
Timeline
Care Coordinator III
Centene Corporation/ Illinois Youth Care
08.2022 - Current
Community Health Services Representative III (CHSR III)
Centene Corporation/ Meridian Health Plan (Illinois)
09.2020 - 08.2022
QIDP
Individual Advocate Group
10.2018 - 08.2020
QIDP
Community Alternatives Inc. of Illinois
04.2018 - 09.2018
Facility Representative
DD Homes Community Living Options
07.2016 - 03.2018
Qualified Intellectual Disabilities Professional
DD Homes Lawrence Place CLO
05.2014 - 07.2016
Shelter Specialist
Dove inc.
10.2012 - 03.2014
Shift Lead (Independent Contractor)
Cunningham Children’s Home
04.2012 - 08.2012
Staff Supervisor
Residential Developers
11.2009 - 02.2010
Residential Service Advocate
Community Elements (Formally, Champaign County Mental Health Center)
02.2008 - 07.2009
Associates of Arts - General Studies, Medical Office Assistant certificate
Parkland College
Diploma - General Studies
Urbana High School
Bachelors of Arts - Sociology, Human Resource Management
Ashford University
Similar Profiles
Teresa WarrenTeresa Warren
Compliance Specialist at Absolute Total Care- Centene CorporationCompliance Specialist at Absolute Total Care- Centene Corporation
Karishia GlennKarishia Glenn
Care Coordinator II at Absolute Total Care (Centene Corporation)Care Coordinator II at Absolute Total Care (Centene Corporation)
Krista ErnstKrista Ernst
Manager, Care Management (RN) at Fidelis Care New York/Centene CorporationManager, Care Management (RN) at Fidelis Care New York/Centene Corporation
Rebekah KnitterRebekah Knitter
Barista at CocomeroBarista at Cocomero
Dathan EllisDathan Ellis
Crew Member at Champaign County LandscapeCrew Member at Champaign County Landscape