Summary
Work History
Education
Skills
Timeline
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Michelle Aguilar-Williams

Cottonwood,AZ

Summary

Driven professional with a proven track record at Bealls Store, enhancing team productivity by implementing efficient workflows. Expert in customer satisfaction and cash management, adept at resolving inquiries and streamlining payment processes. Demonstrates reliability and exceptional customer service, significantly improving client relations and operational efficiency.

Work History

Supervisor

Bealls Store
04.2024 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply problem-solving skills to maintain team efficiency and organize workflows.
  • Instill customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for team members.

Customer Service Cashier

Circle K/Shell Station
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Accounts Payable and Receivable Clerk

Dunlap Oil Company
  • Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
  • Prepared invoices and processed incoming payments.
  • Handled day-to-day accounting processing
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Assisted in organizing records of all transactions related to accounts payable and receivable.
  • Recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Managed and responded to correspondence and inquiries from customers.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies.

Education

High School Diploma -

Bisbee High School
Bisbee, AZ

Cosmetology

Safford College of Beauty
Safford, AZ

Truck Driving

Southwest Truck Driving
Tucson Estates, AZ

Massage Therapy

Charles of Italy School of Massage
Lake Havasu City, AZ

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Management
  • Customer Focus
  • Customer inquiries
  • POS System Operation
  • Refund handling
  • Payment Collection
  • Merchandise Restocking
  • Up-selling techniques

Timeline

Supervisor

Bealls Store
04.2024 - Current

Customer Service Cashier

Circle K/Shell Station

Accounts Payable and Receivable Clerk

Dunlap Oil Company

High School Diploma -

Bisbee High School

Cosmetology

Safford College of Beauty

Truck Driving

Southwest Truck Driving

Massage Therapy

Charles of Italy School of Massage

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Michelle Aguilar-Williams