Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE AGUILERA

Albany,NY

Summary

Seeking a service position where I can use my exceptional customer service skills to enhance and elevate the customer's experience. Be friendly, meet new people and getting to learn different experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Student Assistant

Marcelle Martens
Albany, NY
05.2024 - Current
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Packing up offices for advisors to new rooms and helping staff get their new offices ready and prepared for the new school year.
  • Transferring phone calls, helping students with academic questions and concerns.
  • Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
  • Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
  • Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.

The Scene Coffee And Cocktails

Mel Coffee
Albany, NY
09.2023 - 03.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Cleared tables immediately after guests left in preparation for next party.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Restocked food supplies in kitchen and organized storage areas.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

SERVER/WAITRESSING

BARCELONA RESTAURANT
Albany
03.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.

BARISTA AND CASHIER

STARBUCKS COFFEE
Albany, NY
10.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

SERVICE/COURTESY CLERK CASHIER

ACME
10.2020 - 08.2022
  • Scanning items, leveling shelves, greeting customers.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with checkout process to foster prompt and smooth transactions.

Education

Currently Studying - Criminal Justice

The University at Albany
Albany, NY
05.2026

High School Diploma -

OSSINING HIGH SCHOOL
Ossining, NY
06.2022

Skills

  • Friendly greeter
  • Work well with people
  • Respectful
  • Punctual
  • Organized
  • Customer service oriented
  • Good listener

Certification

SUNY-University At Albany

CITI Program: IRB Human Subject Research (investigators, advisors)

Completed: February 27th, 2024

Timeline

Student Assistant

Marcelle Martens
05.2024 - Current

The Scene Coffee And Cocktails

Mel Coffee
09.2023 - 03.2024

SERVER/WAITRESSING

BARCELONA RESTAURANT
03.2023 - 08.2023

BARISTA AND CASHIER

STARBUCKS COFFEE
10.2022 - 04.2023

SERVICE/COURTESY CLERK CASHIER

ACME
10.2020 - 08.2022

Currently Studying - Criminal Justice

The University at Albany

High School Diploma -

OSSINING HIGH SCHOOL
MICHELLE AGUILERA