MICHELLE AGUILERA
Albany,NY
Summary
Seeking a service position where I can use my exceptional customer service skills to enhance and elevate the customer's experience. Be friendly, meet new people and getting to learn different experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Assistant
Marcelle Martens
Albany, NY
05.2024 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Packing up offices for advisors to new rooms and helping staff get their new offices ready and prepared for the new school year.
- Transferring phone calls, helping students with academic questions and concerns.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
The Scene Coffee And Cocktails
Mel Coffee
Albany, NY
09.2023 - 03.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Restocked food supplies in kitchen and organized storage areas.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
SERVER/WAITRESSING
BARCELONA RESTAURANT
Albany
03.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
BARISTA AND CASHIER
STARBUCKS COFFEE
Albany, NY
10.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
SERVICE/COURTESY CLERK CASHIER
ACME
10.2020 - 08.2022
- Scanning items, leveling shelves, greeting customers.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with checkout process to foster prompt and smooth transactions.
Education
Currently Studying - Criminal Justice
The University at Albany
Albany, NY05.2026
High School Diploma -
OSSINING HIGH SCHOOL
Ossining, NY06.2022
Skills
- Friendly greeter
- Work well with people
- Respectful
- Punctual
- Organized
- Customer service oriented
- Good listener
Certification
SUNY-University At Albany
CITI Program: IRB Human Subject Research (investigators, advisors)
Completed: February 27th, 2024
Timeline
Student Assistant
Marcelle Martens
05.2024 - Current
The Scene Coffee And Cocktails
Mel Coffee
09.2023 - 03.2024
SERVER/WAITRESSING
BARCELONA RESTAURANT
03.2023 - 08.2023
BARISTA AND CASHIER
STARBUCKS COFFEE
10.2022 - 04.2023
SERVICE/COURTESY CLERK CASHIER
ACME
10.2020 - 08.2022
Currently Studying - Criminal Justice
The University at Albany
High School Diploma -
OSSINING HIGH SCHOOL