Michelle Aiken
Milliken,CO
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Bank of the West, BNP Paribas, showcases my adeptness in office administration and problem-solving. Leveraging organizational skills and a tech-savvy approach, I've significantly improved efficiency and client relations, embodying a blend of hard and soft skills critical for high-paced environments.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Receptionist
Chiropractic Center of Erie & Longmont
2024.01 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Medical Receptionist
Longs Peak Family Practice
2019.05 - 2023.07
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Supported positive patient experience by offering assistance with filling out health forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Coder
Rocky Mountain Gastroenterology
2016.04 - 2017.06
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Trained and mentored junior coders to support growth, development and apply high-quality coding practices.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Enhanced coding accuracy by meticulously reviewing patient records and applying correct medical codes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
- Transcribed and entered patient medical information into electronic medical records systems.
Financial Services Representative
Bank of the West, BNP Paribas
2010.10 - 2016.04
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Built and established relationships with clientele to improve future business opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
Associate of Applied Science - Occupational Studies Medical Off. Billing & Coding
Heritage College
Denver, CO06.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Problem-Solving
- Office Administration
- Administrative Support
- Tech-Savvy
- Punctual and Reliable
- Attention to Detail
- Customer Service
Timeline
Receptionist
Chiropractic Center of Erie & Longmont
2024.01 - Current
Medical Receptionist
Longs Peak Family Practice
2019.05 - 2023.07
Medical Coder
Rocky Mountain Gastroenterology
2016.04 - 2017.06
Financial Services Representative
Bank of the West, BNP Paribas
2010.10 - 2016.04
Associate of Applied Science - Occupational Studies Medical Off. Billing & Coding
Heritage College
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