Michelle Akers
Reeds Spring,MO
Summary
Proven LPN with a solid background at Cox Health Systems, excelling in patient care through vital signs monitoring and effective communication. Achieved significant reductions in medication errors and fostered trust with diverse patient populations. Skilled in HIPAA compliance and providing empathetic support, demonstrating a commitment to health promotion and patient education.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LPN
Cox Health Systems
09.2015 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
LPN
Cox Health Systems
01.2009 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Certified Pharmacy Technician
Lakeland Pharmacy
03.2013 - 06.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Education
Practical Nursing - Nursing
Omar Gibson Technical School
Reeds Spring, MO08.1992
Skills
- Vital signs monitoring
- Medical Documentation
- Health Promotion
- Maternal-child nursing
- Vital signs
- HIPAA Compliance
- Immunization Administration
- Documenting intake
- Patient Education
- CPR/AED
Certification
- LPN 08/1992 to present
- IV Certification
- Registered Pharmacy Technician
Timeline
LPN
Cox Health Systems
09.2015 - Current
Certified Pharmacy Technician
Lakeland Pharmacy
03.2013 - 06.2020
LPN
Cox Health Systems
01.2009 - Current
Practical Nursing - Nursing
Omar Gibson Technical School