Michelle Akizuki
Vancouver,WA
Summary
Lead Assistant with talent supporting senior managers in decision making and experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Strong organizational and communication skills with attention to detail and accuracy. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Lead Associate Opperations
Chase
05.2017 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching.
- Established as reliable resource for staff members troubleshooting complex issues promptly.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted routine and surprise inspections to check quality and compliance with established policies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Part-Time Supervisor
Torrid
10.2015 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Billing Representative
Charter Communications, Spectrum
11.2014 - 10.2015
- Reviewed and solved account and billing discrepancies.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
Education
Bachelor of Arts - History
Washington State University
Vancouver, WA05.2011
Skills
- Employee Supervision
- Client Relationship Management
- Transaction Processing
- Staff Training
- Documentation and Recordkeeping
- Strong Problem Solver
Timeline
Lead Associate Opperations
Chase
05.2017 - Current
Part-Time Supervisor
Torrid
10.2015 - 05.2017
Billing Representative
Charter Communications, Spectrum
11.2014 - 10.2015
Bachelor of Arts - History
Washington State University