Michelle Alcaraz
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. knowledgeable in medication. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Pharmacy Call Center Representative
Kaiser Permanent
05.2024 - Current
- Supported quality assurance initiatives by adhering to company policies and procedures throughout all interactions.
- Elevated overall department performance by actively participating in team meetings such as, UBT, Correct of Action training, sharing best practices, and offering constructive feedback when necessary.
- Improved customer satisfaction by addressing and resolving complex pharmacy-related inquiries
- Represents UFCW Local 770 and a union steward
Pharmacy Assistant
Kaiser Permanente
12.2018 - 05.2023
- Worked for pharmacy call center and rotated at Coastline pharmacy when needed.
- Operated pharmacy software to efficiently process prescriptions and maintain patient records.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
- Represented UFCW Local 770 as a union steward.
Pharmacy Assistant
Kaiser Permanente
11.2004 - 12.2018
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Greeted customers at counter and provided excellent customer service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
Education
Licensed Vocational Nurse - Nursing
California Career Institute
Hawthorne, CA10-2024
High School Diploma -
Torrance High School
Torrance, CA06-2000
Skills
bilingual in spanish, currently a QBS 1 employee
train and certified in Intravenous therapy and Blood Withdraw
paticipated in a Correct of Action training
Union Steward for the past 5 years
Languages
Spanish
Limited Working
Timeline
Pharmacy Call Center Representative
Kaiser Permanent
05.2024 - Current
Pharmacy Assistant
Kaiser Permanente
12.2018 - 05.2023
Pharmacy Assistant
Kaiser Permanente
11.2004 - 12.2018
Licensed Vocational Nurse - Nursing
California Career Institute
High School Diploma -
Torrance High School
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