Michelle Aldama
Tolleson
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
State Farm Insurance Company
- Throughly reviewed and accessed insurance claims for accuracy and validity
- Analyzed policy terms and coverage to determine claim legitimacy and and appropriate compensation
- Evaluate Insurance Claims with precision and empathy
- Risk assessment, negotiation ,ability to manage complex cases efficiently
Examination Proctor
TIA (Tire Industry Association)
- Read standard instructions to students taking proctored exams and tests
- Kept up-to-date records of circulation and materials to maintain library inventory
- Explained and answered questions concerning examination procedures and related matters
- Inspected examination rooms to gauge suitability for impending exams
Store Manager
CVS
01.2023 - 05.2024
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Approved advertising campaigns and developed promotional material for retail use
- Addressed employee issues, performed corrective actions
- Maintain a functional work environment, for satisfaction of customer needs
Store Manager of Operations
Over The Rainbow
06.2016 - 08.2020
- Set sales targets and budgets for team leads and employees to follow
- Tracked store inventory and ordered new products to prevent shortages
- Scheduled maintenance and repairs on company equipment to streamline work and prevent malfunctions
- Arranged store cleanings and renovations during periods of low customer traffic
- Solved problems and resolved conflicts or team members and customers
- Stocked and organized products in storage spaces and retail shelves
Education
HIGH SCHOOL DIPLOMA -
Career Success
Phoenix, ARIZONA08.2020
Skills
- File Management
- Data Analysis
- Team Collaboration
- Accident Review
- Decision Making
- Customer Service
- Time Management
- Work Planning and Prioritization
- Outstanding Communication Skills
- Verbal and Written Communication
- Critical thinking
- Active listening
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Policy interpretation
- Sales background
- Quality control
- Policy investigations
- Liability determination
- Automobile appraisals
- Insurance regulations
- Claims file documentation
- Repair services coordination
- Evidence reviews
- Rules of evidence
- Fact finding
- Estimation techniques
- Liability assessment
- Empathy and patience
- Multitasking and organization
- Attention to detail
- Problem-solving
- Customer service
- Damage assessment
Timeline
Store Manager
CVS
01.2023 - 05.2024
Store Manager of Operations
Over The Rainbow
06.2016 - 08.2020
Claims Adjuster
State Farm Insurance Company
Examination Proctor
TIA (Tire Industry Association)
HIGH SCHOOL DIPLOMA -
Career Success
Similar Profiles
Taunya McCombsTaunya McCombs
Auto Damage Appraiser at State Farm Insurance CompanyAuto Damage Appraiser at State Farm Insurance Company
Caroline RyanCaroline Ryan
Claims Associate - Auto at State Farm Insurance CompanyClaims Associate - Auto at State Farm Insurance Company
Christina BenitesChristina Benites
Claims Adjuster at State Farm Insurance CompanyClaims Adjuster at State Farm Insurance Company
SUSAN MUEGGESUSAN MUEGGE
Underwriting Auto Assistant at State Farm Insurance CompanyUnderwriting Auto Assistant at State Farm Insurance Company
Joe LambertJoe Lambert
Registered Respiratory Therapist at Select Specialty HospitalRegistered Respiratory Therapist at Select Specialty Hospital