Michelle Gray
Royse City,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
BluCar Support Specialist
Copart Auto Auctions
Royse City, TX
07.2021 - Current
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Documented customer correspondence in CAS to track requests, problems and solutions
- Answered customer questions and addressed concerns resulting in a reduction in customer complaints.
- Process sales orders and maintain relationships via phone and email.
- Manage client inventory and accounts.
- Complete all required tasks accurately and timely with attention to detail
Scheduling Coordinator
UnitedHealthcare
Dallas, TX
04.2024 - 05.2025
- Accurately scheduled and coordinated patient appointments for assigned clinics.
- Performed in a high call volume environment while meeting productivity and quality standards.
- Analyzed provider schedules to ensure maximum capacity is met.
- Obtained eligibility and benefit information in a timely manner: assigning FSC, entering benefits, and all other related activities, transfers, and demographic data changes in EPIC.
- Registered patients in EPIC include updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
- Performs other duties as assigned.
Release Specialist
Insurance Auto Auctions Inc.
Las Vegas, NV
06.2018 - 11.2020
- Handled inbound/outbound calls pertaining to vehicle retrieval from owners, salvage yards and auto body shops.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Inbound Sales Representative
Cox Communications
Las Vegas, NV
11.2016 - 05.2018
- Applied good listening skills to determine customer preferences and financial limits.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Maintained strong relationships with customers from introduction to closing.
Skills
- Efficient and Detail-Oriented
- Call Center Operations
- Creative Problem Solving
- Building Customer Trust and Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Technical Degree - Business Management/Administration
Devry Institute of Technology
Irving, TXTimeline
Scheduling Coordinator
UnitedHealthcare
04.2024 - 05.2025
BluCar Support Specialist
Copart Auto Auctions
07.2021 - Current
Release Specialist
Insurance Auto Auctions Inc.
06.2018 - 11.2020
Inbound Sales Representative
Cox Communications
11.2016 - 05.2018
Technical Degree - Business Management/Administration
Devry Institute of Technology
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