Michelle Alexandra Odie
Albuquerque
Summary
Skilled in crafting wellness programs, cultivating connections with diverse communities, and championing holistic recovery and client empowerment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
U.S. Department of Veterans Affairs
Albuquerque
12.2009 - Current
- - Coordinated health and wellness services for veterans, integrating emotional, financial, and physical support.
- - Provided mindfulness-based care and guided wellness planning.
- - Advocated for patient needs across healthcare systems.
- - Facilitated communication between clients and care teams.
Team Manager – Medicaid Renewal Project
TEK Systems
Albuquerque
10.2023 - 02.2024
- - Led Medicaid renewal team for underserved communities.
- - Trained staff in HIPAA and trauma-informed practice.
Property Manager
McCreary Realty
Albuquerque
09.2021 - 12.2023
- - Oversaw a 108-unit residential property with community focus.
- - Scheduled maintenance and coordinated providers.
- - Provided tenant crisis support through resources.
ERAP Application Specialist
Vizionz-Sankofa Nonprofit
Albuquerque
06.2023 - 10.2023
- - Processed emergency rental support for vulnerable individuals.
- - Partnered with agencies for holistic resource alignment.
Customer Care Lead
T-Mobile
Albuquerque
08.2018 - 03.2021
- - Mentored new hires in customer care techniques.
- - Provided high-stress situation resolution.
- - Led daily team huddles for morale and focus.
Realtor
Coldwell Banker Legacy
Albuquerque
03.2014 - 04.2020
- - Guided families through real estate transitions.
- - Hosted wellness workshops.
- - Built trust-based client relationships.
Education
B.A. - Human Services
CNM
Certificate - Real Estate
Kaplan College
Interior Design/Therapeutic Art -
Art Institute of Southern California
Microsoft Office/Admin -
The Phoenix Project
Skills
- Wellness Program Coordination
- HIPAA compliance
- Crisis intervention
- Client relationship management
- Resource alignment
- Effective communication
- Training and development
- Profit improvements
- Employee work scheduling
- Trauma-Informed Client Support
- Team Mentorship & Leadership
- Mindfulness & Life Skills Facilitation
- Community Outreach & Housing Advocacy
- Crisis Response & Problem Solving
- Rapid System Integration & CRM Tools
- Holistic Recovery Support & Empowerment
Certification
- Valid NM Driver’s License & reliable transportation
- Emotional intelligence & cultural humility
- CPR Certified (past)
- Experienced with trauma-informed coaching
- Currently working toward CCSS, CHW, CWP, LCSW
References
Available Upon Request
MISSION-ALIGNED STATEMENT
Empowering individuals to embrace wellness through connection, knowledge, and compassion is my life's work. I bring over 20 years of experience directly coordinating care, teaching mindfulness and life skills, and supporting recovery communities. Though I am still completing my Bachelor's, I am actively earning health and wellness certifications and have designed and led community wellness programs, including trauma-informed care. My practical experience in holistic healing and emotional resilience uniquely positions me to succeed in this role at Endeavors.
References
References available upon request.
Timeline
Team Manager – Medicaid Renewal Project
TEK Systems
10.2023 - 02.2024
ERAP Application Specialist
Vizionz-Sankofa Nonprofit
06.2023 - 10.2023
Property Manager
McCreary Realty
09.2021 - 12.2023
Customer Care Lead
T-Mobile
08.2018 - 03.2021
Realtor
Coldwell Banker Legacy
03.2014 - 04.2020
Healthcare Coordinator
U.S. Department of Veterans Affairs
12.2009 - Current
B.A. - Human Services
CNM
Certificate - Real Estate
Kaplan College
Interior Design/Therapeutic Art -
Art Institute of Southern California
Microsoft Office/Admin -
The Phoenix Project
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