Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Timeline
Awards
Other Relevant Education
Generic

Michelle Alford

Taylor

Summary

Detail-oriented and ambitious professional with a robust portfolio in real estate, property management, and coaching, complemented by extensive experience in residential and small commercial real estate sales. Proven expertise in managing a diverse range of properties, including affordable multifamily units, corporate housing, cooperatives, condos, and single-family homes. Eager to leverage this multifaceted background in a remote position that offers growth opportunities and a competitive starting salary. Committed to delivering exceptional results while fostering positive relationships within the industry to ensure a collaborative and productive work environment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

CHIEF HOUSING STRATEGIST

01.2023 - Current

DEVELOPMENT COOPERATIVE SITE MANAGER

ANN ARBOR
02.2020 - 01.2023
  • Managed 298 conventional and 50 Project based section 8 Ann Arbor Housing Commission vouchers.
  • Managed 15 staff members between office and maintenance.
  • Prepare property for REAC, and MOR inspections.
  • Ensure that vacant units are prepared for occupancy within 3-5 days.
  • Develop, implement, and achieve the annual property budget.
  • Be directly involved with the bidding and acceptance of all service and contracts.
  • Reported to a Board of Directors monthly.
  • Establish written goals for the property to achieve in every area of the operation.
  • Prepare and organize annual meeting event.
  • Ensure that the on-site staff members are performing at or above acceptable levels
  • Maintain control of expenditures
  • Ensure that the vendors are paid in a timely manner – no carry over to a new year.
  • Maintain occupancy 95% and higher by developing Marketing Plans
  • High success with Rent collection
  • Review/research the Profit and Loss Statement each month
  • Interview, hire, recruit, train, motivate, evaluate, and terminate personnel.
  • Determine staff training needs and ensure that proper training is given.
  • Make sure weekly staff meetings are conducted to promote communication among staff
  • Obtain estimates and prepare specifications for major capital expenditures.
  • Ensure all capital expenditures are in the contract form specifying payment, schedule, total cost, materials to be used when work is to be completed and guarantee
  • Review reoccurring service contracts and rebid annually.
  • Ensure the office clubhouse is clean, painted and properly maintained.
  • Routinely walk the property and vacant units.
  • Manage a full staff and ensure they complete work in a timely fashion.
  • Facilitate capital repairs and major renovations.
  • Pay special attention to curb appeal including - condition, color, position, cleanliness
  • Handled resident complaints responding to calls, letters, and emails promptly
  • Approve purchase orders and invoices daily for prompt ordering and payment

MULTIPLE PROPERTY LEADERSHIP ROLES (Temp/Consulting)

01.2018 - 01.2020
  • Prepare multiple budgets to submit to MHSDA, Management Company, and HUD
  • Prepare property for REAC, MOR and MHSDA Inspections
  • Managed a staff of 11 members between office and maintenance.
  • Ensure that vacant units are prepared for occupancy within 3-5 days.
  • Responsible for the bidding and acceptance of all services and contracts.
  • Monitored, Managed, and processed applicants from waitlist.
  • Conducted Move in and Move outs.
  • Establish written goals for the property to achieve in every area of the operation.
  • Ensure that the staff members are performing at or above acceptable levels.
  • Maintain control of expenditures
  • Ensure that the vendors are paid in a timely
  • Maintain occupancy at the appropriate levels.
  • High success with Rent collection
  • Interview, hire, recruit, train, motivate, evaluate, and terminate personnel.
  • Determine staff training needs and ensure that proper training is given.
  • Conducted weekly staff meetings.
  • Obtain estimates and prepare specifications for major capital expenditures.
  • Ensure all capital expenditures are in the contract form specifying payment, schedule, total cost, materials to be used when work is to be completed and guarantee

SUSTAINBILITY MANAGER (Research Project)

01.2018 - 01.2019
  • Managed files for the entire community in the subject project
  • Conducted weekly home inspections in the community.
  • Gathered data from each resident living in a public housing community in Detroit.
  • Provided residents with energy efficient products in conjunction with the ECO
  • Served as liaison between residents and the research team.

COMMUNITY PROPERTY ADMINISTRATOR

01.2014 - 01.2018
  • Managed and oversaw the Prac 202 program.
  • Prepared for MOR inspections.
  • Rent Collections.
  • Conducted intake and annual recertifications.
  • Managed a staff of seven with office, maintenance, and a service coordinator.
  • Prepared report for the service coordinator
  • Responsible for maintaining community grounds appeal.
  • Responsible for obtaining and approving bids for repairs

RESIDENTIAL PROPERTY MANAGER

01.2008 - 01.2014
  • Prepare Budgets to submit to MHSDA, Management, Board and HUD
  • Prepare property for REAC, MOR and MHSDA Inspections
  • Rent collections.
  • Managed AP/AR
  • Ensure that vacant units are prepared for occupancy within 3-5 days
  • Develop, implement, and achieve the annual property budget.
  • Reported to a Board of Directors monthly.
  • Responsible for the bidding and acceptance of all service contracts.
  • Managed a staff of between office and maintenance.
  • Establish written goals for the property to achieve in every area of the operation.
  • Ensure that the on-site staff members are performing at or above acceptable.
  • Ensure that the vendors are paid in a timely manner – no carry over to a new year.
  • Maintain occupancy within company standards.
  • Increased the success of rate of Rent collection from 60% to 90%
  • Review/research the Profit and Loss Statement each month
  • Interview, hire, recruit, train, motivate, evaluate, and terminate personnel.
  • Determine staff training needs and ensure that proper training is given.
  • Conducted weekly staff meetings.
  • Review reoccurring service contracts and rebid annually.
  • Ensure the office clubhouse is clean, painted and properly maintained.
  • Routinely walk the property and vacant units
  • Address resident complaints responding to calls, letters, and emails promptly.
  • Programs familiar with Section 236, RAP, Section 8, market rate, and brief RAD

PROPERTY MANAGER

01.2004 - 01.2008
  • Managed 500 plus conventional units.
  • Rent collections.
  • Managed AP/AR
  • Ensure that vacant units are prepared for occupancy within 3-5 days
  • Develop, implement, and achieve the annual property budget.
  • Reported to a Board of Directors monthly.
  • Responsible for the bidding and acceptance of all service contracts.
  • Managed a staff of between office and maintenance.
  • Establish written goals for the property to achieve in every area of the operation.
  • Ensure that the on-site staff members are performing at or above acceptable.
  • Ensure that the vendors are paid in a timely manner – no carry over to a new year.
  • Maintain occupancy within company standards.
  • Increased the success of rate of Rent collection from 60% to 90%
  • Review/research the Profit and Loss Statement each month
  • Interview, hire, recruit, train, motivate, evaluate, and terminate personnel.
  • Determine staff training needs and ensure that proper training is given.
  • Conducted weekly staff meetings.
  • Review reoccurring service contracts and rebid annually.
  • Ensure the office clubhouse is clean, painted and properly maintained.
  • Routinely walk the property and vacant units
  • Address resident complaints responding to calls, letters, and emails promptly.
  • Programs familiar with Section 236, RAP, Section 8, market rate, and brief RAD

PROPERTY MANAGER/SALES AND MARKETING DIRECTOR

01.2001 - 01.2004
  • Managed and oversaw 500 + units, mostly section 8 units.
  • Oversaw and managed 200 plus condominiums.
  • Oversaw the conversions of townhomes to condominiums.
  • Sold Condominiums
  • Managed a staff of 15 between two properties.
  • Conducted condominium closings.
  • Prepared annual recertifications.
  • Rent Collection
  • Prepared Budgets
  • AP/AR
  • Closed out property monthly and at year end.
  • HELD TO POSITIONS

REO PORTFOLIO DEVELOPMENT MANAGER

Bank of America, Altisource, OCWEN, Chase Bank
01.1998 - 01.2001
  • Prepare Budgets to submit to Various Banks
  • Prepared BPO for all banks properties
  • Provide property valuations.
  • Negotiate Contracts
  • Request large draw for property for capital repairs to prepare properties for market.
  • Hired, lawn contractors, had utilities turned on.
  • Hired companies to trash out, clean and sanitize units.
  • Hired companies to board up if necessary.
  • Facilitated moves and negotiated costs for illegal occupants in bank owned properties.
  • Real Estate Listed, found buyers, and sold.
  • Managing day to day various sites in various cities and various counties.
  • Reported, weekly and monthly to the bank team and multiple asset managers for than 100 + individual properties
  • Managed a hired staff per property number varied depending on property issues.
  • Various Locations in MI

Education

Master of Business Administration -

University of Phoenix

Bachelor of Sciences - Business Management

University of Phoenix

Associate’s - business

Henry Ford Community College

CLLP Courses - Cooperative Leadership

Round Sky Solutions

Skills

  • Skilled in data-driven decision making
  • Brand development strategy
  • Targeted customer analysis
  • Comprehensive scenario development
  • Project management
  • Goal-oriented planning
  • Innovation process optimization

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved rent collection which led to a 95% on-time collection rate from 70%.

Affiliations

  • Board Director - Taylor Community Development Corporation 2024 - Present
  • Certified Housing Commissioner - Taylor Housing Commission 2017 - Present
  • Committee Member - Income and Financial Analysis 2017 – 2020
  • Former President - Women’s Council of Realtors 1999 - 2001

Certification

  • LICENSE Real Estate Professional State of MI #6501284897
  • CERTIFICATION Accredited Residential Manager IREM
  • CERTIFICATION Registered Cooperative Manager NAHC
  • CERTIFICATION Certified Cooperative Specialist MAHC
  • CERTIFICATION Certified Occupancy Specialist NCHM
  • CERTIFICATION NAHRO Certified Commissioner NAHRO
  • CERTIFIED MASTER LIFE COACH Transformation Academy 2020 to Present

Timeline

CHIEF HOUSING STRATEGIST

01.2023 - Current

DEVELOPMENT COOPERATIVE SITE MANAGER

ANN ARBOR
02.2020 - 01.2023

MULTIPLE PROPERTY LEADERSHIP ROLES (Temp/Consulting)

01.2018 - 01.2020

SUSTAINBILITY MANAGER (Research Project)

01.2018 - 01.2019

COMMUNITY PROPERTY ADMINISTRATOR

01.2014 - 01.2018

RESIDENTIAL PROPERTY MANAGER

01.2008 - 01.2014

PROPERTY MANAGER

01.2004 - 01.2008

PROPERTY MANAGER/SALES AND MARKETING DIRECTOR

01.2001 - 01.2004

REO PORTFOLIO DEVELOPMENT MANAGER

Bank of America, Altisource, OCWEN, Chase Bank
01.1998 - 01.2001

Bachelor of Sciences - Business Management

University of Phoenix

Associate’s - business

Henry Ford Community College

CLLP Courses - Cooperative Leadership

Round Sky Solutions

Master of Business Administration -

University of Phoenix

Awards

1999 Realtor of the Year – Women Council of Realtors, 2001 Most Influential Woman of the Year - Women's Informal Network, 2001 Spirit of Detroit Award, 2003 Rising Star Manager of the Year - McKinley Properties, 2012 Nominated Small Business Expert Influencer, 2014 2 nd Nomination Small Business Expert Influencer, 2017 Star Senior Community of the Year – Detroit Metropolitan Apt Association, 2017 Distinguished Beautification Award - Keep Michigan Beautiful Organization, 2018 Large Property of the Year – Volunteers of America – Michigan, 2019 Nominated Regional Vice President – MI NAHRO

Other Relevant Education

Entrepreneurship, Tax Credit Compliance, Affordable and Mixed Income Housing Development, Leadership, etc.

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