Michelle Allander
Westerville,OH
Summary
Self motivated, organized and detailed orientated, professional Medical Assistant. 16 Years experience obtained by working in multiple patient care areas including pediatrics, primary care, neurology and cardiology. Most recently working remotely scheduling Veterans for compensation and pension exams in the role as a federal subcontractor with The Department of Veteran Affairs. 5 Years of focused experience working with 13 cardiologists in a clinical setting completing and obtaining approvals for medication prior authorizations and patient assistance applications. Enjoy working as a team member and also individually. Further enjoy the challenge of completing time sensitive tasks which include utilizing multiple computer systems, contacting insurance companies and speaking directly with physicians and patients in a caring professional manner with empathetic understanding.
Overview
15
15
years of professional experience
Work History
Diagnostic Scheduler/Federal Subcontractor
infinite Computer Solution-Remote
01.2023 - Current
- High call volume in a remote position assisting Veterans with their service-related disability compensation and pension claims.
- Answer an average of 25 incoming calls per day and answer questions in a professional and timely manner.
- As an inbound customer service agent, also handle complaints, travel reimbursement, transportation assistance, schedule appointments and provide troubleshooting assistance with portal set up.
- All calls monitored and recorded by Quality Assurance.
Medical Assistant/Prior Authorization Specialist
OhioHealth Heart and Vascular-Gahanna, OH
11.2013 - 06.2022
- Responsible for administrative and clinical duties delegated by 13 cardiologist which included prior authorizations and patient assistance applications.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Mount Carmel Neurology St Ann's-Westerville, OH
11.2009 - 04.2013
- Directed up to 20 patients per day to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physician by performing basic patient care duties including, obtaining vital signs, assisted physician with patient assessment, documented patient care observations and activities according to professional standards and procedures.
- Set up for various procedures and assisted physician with procedures as needed.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Obtain Multiple Credits - Early Childhood Education
Columbus State Community College
Columbus, OHCertificate of Completion - Medical Assisting
Everest Institute Gahanna
Gahanna, OHSkills
- Microsoft Windows, Office and Excel
- EMR systems including Epic
- Medication and patient assistance prior authorizations
- Medical Records
- Phone triage
- Documentation review
- Data entry
- Organized and detailed orientated
- Typing
- Time management
- Medical office experience
- Patient care
Personal Information
- Title: Medical Assistant
- Work Permit: Authorized to work in the US for any employer
Timeline
Diagnostic Scheduler/Federal Subcontractor
infinite Computer Solution-Remote
01.2023 - Current
Medical Assistant/Prior Authorization Specialist
OhioHealth Heart and Vascular-Gahanna, OH
11.2013 - 06.2022
Medical Assistant
Mount Carmel Neurology St Ann's-Westerville, OH
11.2009 - 04.2013
Obtain Multiple Credits - Early Childhood Education
Columbus State Community College
Certificate of Completion - Medical Assisting
Everest Institute Gahanna
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