Summary
Work History
Education
Skills
Timeline
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Michelle Allard

Michelle Allard

Arlington,WA

Summary

Take charge professional, Dynamic communicator across departments, successful at overseeing all areas of daily operations, positively impacting customers and business alike.

Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, confident in the medical/dental field with the determined mindset to always grow and learn.

Continuously recognized for exemplary customer service and team collaboration.

Work History

General Manager

The Creamery Co.
  • Created and cultivated an environment for not only customers to embrace but empowering staff to better work as a team.
  • Organized and systematic with natural relationship-building and leadership talents.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Finance Manager

Mission Motors
  • Deepening Bank relations,
  • Impacting the turnaround time for funding to less than three days from seven
  • Maximum penetration levels for the Dealership, lender and customer.
  • Creating a standard of an unheard of 92% Penetration.
  • Extremely organized, determined, punctual,
  • Understanding local and federal guidelines ensuring proper handling of financial and personal documentation for customers, banks, and dealership alike.

Customer Service Representative

Premera Blue Cross, BCBS Association & Washington
  • Handled high volume customer inquiries over 75 daily courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Proficient in Medical & Dental benefits, coding, correspondence and referrals

Medical Office Receptionist

Cascade ENT
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.

General Manager/Special Event Manager

Conifer Specialties
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed, hired, trained all personel for multiple diverse locations, schedules, personel paperwork
  • Responsible for building and growing all vendor, client,business and management personel

Licensed Massage Therapist

MLC Therapy & Bodywork
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • handled all insurance benfits, authorizations, chart notes, billing and filing collaborated with multiple insurance companies.

Education

Associate of Arts - Massage Therapy & Business

Corinthian Colleges
Seattle, WA
05.2003

High School Diploma -

Arlington High School
Arlington, WA
06.1997

Skills

  • Regulatory and Legal Compliance
  • Marketing and Advertising
  • HIPAA Compliance
  • Understanding of medical terminology
  • Patient check-in
  • Patient confidentiality
  • Healthcare experience
  • Customer service background
  • Office Administration
  • Patient Scheduling
  • Electronic Charting
  • Managing patient records
  • Insurance Verification
  • Medical Charting
  • Insurance billing procedures
  • Medical Billing

Timeline

General Manager

The Creamery Co.

Finance Manager

Mission Motors

Customer Service Representative

Premera Blue Cross, BCBS Association & Washington

Medical Office Receptionist

Cascade ENT

General Manager/Special Event Manager

Conifer Specialties

Licensed Massage Therapist

MLC Therapy & Bodywork

Associate of Arts - Massage Therapy & Business

Corinthian Colleges

High School Diploma -

Arlington High School

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Michelle Allard