Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle Allen

Marietta,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

III Party Collections: AT&T/Verizon

Sequiun Asset Solutions
12.2018 - Current
  • Contributed to the success of new employees through comprehensive training and performance support.
  • Maintained a track record of surpassing $250k monthly goals.
  • Generated reports detailing collection efforts, aging balances, and outstanding balances for management review.
  • Answered customer inquiries regarding past due accounts and payment arrangements.
  • Provided professional customer service while interacting with customers over the phone or through email correspondence.
  • Adhered to FDPCA guidelines for improved performance.

Education Specialist

Liquid Education
01.2015 - 12.2018
  • Established connections with schools and training programs to expand student enrollment
  • Developed custom scripting to assist representatives in effectively addressing rebuttals
  • Provided support and guidance to new hires during their training process.

AT&T Retention Agent

Convergys
09.2013 - 01.2015
  • Developed and implemented strategies to increase customer loyalty and retention rates.
  • Identified potential areas of improvement for the retention process.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
  • Monitored over 100 customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.

Education

BACHELOR OF SCIENCE - Communications/ Public Relations

MISSOURI WESTERN STATE UNIVERSITY
12.2014

Skills

  • Microsoft Office Suites
  • Adobe Suites
  • Mailchimp
  • Indesign
  • Skip Tracing
  • Detailed Oriented
  • Soft Negotiation
  • Self Starter
  • Problem Solving
  • Risk Management
  • Team Lead / New Hire Trainer

Accomplishments

  • AT&T Top Performer 2019-2020.
  • Verizon Wireless Top Performer 2020-2021.
  • Managerial Promotion AT&T 2022.

Timeline

III Party Collections: AT&T/Verizon

Sequiun Asset Solutions
12.2018 - Current

Education Specialist

Liquid Education
01.2015 - 12.2018

AT&T Retention Agent

Convergys
09.2013 - 01.2015

BACHELOR OF SCIENCE - Communications/ Public Relations

MISSOURI WESTERN STATE UNIVERSITY

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Michelle Allen