Michelle Allen
Valparaiso,IN
Summary
Senior Service Administrator with expertise in payroll administration. Service request management and customer support. Delivers effective communication and problem-solving to enhance operational efficiency and client satisfaction. Committed to providing high-quality service while excelling in independent and remote work environments.
Overview
8
8
years of professional experience
Work History
Senior Service Administrator
Alta Equipment Company
Gary, Indiana
03.2018 - Current
- Processed payroll for employees using advanced payroll software systems.
- Managed payroll, time and attendance systems
- Managed service requests and coordinated with technicians for timely resolutions.
- Processed warranty claims and ensured compliance with company policies.
- Scheduled maintenance appointments for customer equipment to ensure timely service.
- Trained new employees on ERP systems to enhance operational efficiency.
- Invoiced all customer service work orders
- Handled all technician service trucks.
- Reconciled multiple company credit cards monthly.
- Managed inventory of office supplies and ordered stock to maintain optimal levels.
Education
Boone Grove High School
Boone Grove, INSome College (No Degree) - Business
Purdue University
Westville, INSome College (No Degree) - Business
Ivy Tech Community College
Valparaiso, INSkills
- Payroll administration
- Administrative support
- Workflow optimization
- Warranty claims processing
- Time management
- Customer service management
- Data entry
- ERP software training
Affiliations
- Exercising, outdoor activities, camping
Websites
References
References available upon request.
Timeline
Senior Service Administrator
Alta Equipment Company
03.2018 - Current
Boone Grove High School
Some College (No Degree) - Business
Purdue University
Some College (No Degree) - Business
Ivy Tech Community College