Michelle Allen Edenfield
Keystone Heights
Summary
An interesting position with a growing company
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
20
20
years of professional experience
Work History
Life Insurance Agent
Globe Life/AIL
06.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Sales Consultant
Tupperware
10.2021 - Current
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
CSR
Family Dollar
09.2013 - 12.2014
- Received payment by cash, check, credit cards, vouchers, and automatic debits
- Structured and maintained a N/A
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Stocked shelves, and marked prices on shelves and items.
CSR
Dollar General
06.2012 - 08.2013
- Issued receipts, refunds, credits, and change due to customers
- Calculated total payments received during a time period, and reconciled this with total sales
- Maintained clean and orderly checkout areas
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Customer Service Manager
Movie Gallery 7380
08.2005 - 06.2010
- Planned, directed and coordinated the activities of workers engaged in receiving, investigating, evaluating and settling complaints and claims of telegraph customers
- Executed daily operations of sales/movies
- Directed workers to investigate complaints, such as those concerning rates and service in connection with domestic, international and special-gift telegrams
- Wrote, designed and produced themes for upcoming movies
- Analyzed reports of findings and recommended response to complaint
- Was instrumental in sales and production.
Education
High School Diploma -
KHHS
Keystone Heights, FL06-1987
Skills
- Persuasive Communication
- Client service
Timeline
Life Insurance Agent
Globe Life/AIL
06.2024 - Current
Sales Consultant
Tupperware
10.2021 - Current
CSR
Family Dollar
09.2013 - 12.2014
CSR
Dollar General
06.2012 - 08.2013
Customer Service Manager
Movie Gallery 7380
08.2005 - 06.2010
High School Diploma -
KHHS
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