Michelle Allen Edenfield
Keystone Heights
Summary
An interesting position with a growing company
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
20
20
years of professional experience
Work History
Life Insurance Agent
Globe Life/AIL
Keystone Heights, FL
06.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Sales Consultant
Tupperware
Kaystone Heights, FL
10.2021 - Current
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
CSR
Family Dollar
Interlachen, Fl
09.2013 - 12.2014
- Received payment by cash, check, credit cards, vouchers, and automatic debits
- Structured and maintained a N/A
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Stocked shelves, and marked prices on shelves and items.
CSR
Dollar General
Melrose, Fl
06.2012 - 08.2013
- Issued receipts, refunds, credits, and change due to customers
- Calculated total payments received during a time period, and reconciled this with total sales
- Maintained clean and orderly checkout areas
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Customer Service Manager
Movie Gallery 7380
Kaystone Heights, Fl
08.2005 - 06.2010
- Planned, directed and coordinated the activities of workers engaged in receiving, investigating, evaluating and settling complaints and claims of telegraph customers
- Executed daily operations of sales/movies
- Directed workers to investigate complaints, such as those concerning rates and service in connection with domestic, international and special-gift telegrams
- Wrote, designed and produced themes for upcoming movies
- Analyzed reports of findings and recommended response to complaint
- Was instrumental in sales and production.
Education
High School Diploma -
KHHS
Keystone Heights, FL06-1987
Skills
- Persuasive Communication
- Client service
Timeline
Life Insurance Agent
Globe Life/AIL
06.2024 - Current
Sales Consultant
Tupperware
10.2021 - Current
CSR
Family Dollar
09.2013 - 12.2014
CSR
Dollar General
06.2012 - 08.2013
Customer Service Manager
Movie Gallery 7380
08.2005 - 06.2010
High School Diploma -
KHHS