Michelle Allison
Union,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Roses, Variety Wholesalers
Union, SC
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
Housekeeper
Comfort Inn Hotel
Union, SC
06.2022 - 12.2022
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Gathered dirty laundry in 3-15 rooms to arrange for pickup to laundromat.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Handled requests for extra linens, toiletries and other supplies.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Line Technician
Gestamp
Union , SC
09.2020 - 02.2022
- Inspected all products for quality and optimum performance.
- Performed minor repairs on equipment and administered product changeovers.
- Worked closely with network administrators and server engineers to deliver quality service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
- Documented all operations and managed communication with team members.
- Responded to service requests during and after business hours.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adhered to social distancing protocols and wore mask or face shield.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Production
House Of Raeford Farms
Greenville , SC
05.2020 - 09.2020
- Located and picked merchandise weighing up to 20 pounds to fulfill daily customer orders.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Used equipment properly to avoid workplace hazards or injuries.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used hand trucks and forklifts to load, unload and transport items.
- Resolved issues quickly to maintain productivity goals.
- Weighed and measured items to prevent waste and meet quality standards.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Floor Supervisor
Prison Industry
Greenwood , SC
11.2017 - 03.2020
- Reduced employee turnover with hands-on leadership and coaching.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated work of 20 floor employees to improve performance.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Tracked and prioritized work orders to meet daily production requirements
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Evaluated work of Number floor employees to improve performance.
Waitress
Skillet Restaurant
Spartanburg, SC
06.2004 - 12.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared specialty desserts for customers for special occasions.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Created price tags and merchandise signs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
CNA Student
Brook View Healthcare Center
Gaffney, SC
08.2007 - 12.2007
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Onboarded new temps by entering employee information into systems.
Education
CNA -
Spartanburg Community College
Spartanburg, SC05.2008
Diploma -
Union High School
Union, SC05.2004
Skills
- Understanding of materials
- Knowledge of physical principles
- Documenting activities
- Educating customers
- Safety practices
- Attention to Detail
- Planning and Coordination
- Teambuilding
- Conflict Resolution
- First Aid/CPR
- Dependable and Responsible
- Daily Logs
- Corrective Maintenance
- Company Safety Policies
- Minor Maintenance
- Hand Trucks
- Lockout and Tagout Processes
- Complex Problem-Solving
- Maintaining Clean Work Areas
- Duty Assignments
- Torque Wrench
- Robotic Systems
- Customer Satisfaction
- Reading Comprehension
- Maintenance Requirements
- Project Deadlines
- Scheduled Services
- Electronic Components
- General Housekeeping
- Quality Checks
- Active Learning
- Replacing Parts
- Corrective Actions
- Creative Solutions
- Understanding of Materials
- Social Perceptiveness
- Professional Relationships
- Specification Compliance
- Plant Maintenance
- Safety Violations
- Shipment Procedures
- Waste Reduction
- Item Transport
- Personnel Records
- Effective Planning
- Presenting Solutions
- Exceptional Communicator
- MS Office Proficiency
- Project Management
- Safety Regulations
- Inbound and Outbound Calling
- Quality Assurance
- Correcting Discrepancies
- Customer Service and Assistance
- Customer Relationship Management
- Account Management
- Customer Service
- Guest Services
- Customer Complaint Resolution
- Refunds and Exchanges
- Cross-Functional Team Collaboration
- Account Updating
- Inventory Control
- Refund Processing
- Stock Replenishment
- Closing Sales
- Verbal Communication
- Multi-Line Phone Systems
- Hospitality and Accommodation
- Problem Resolution
- Employee Management
- Sales and Upselling
- Billing Adjustments and Refunds
- Policy and Procedure Adherence
- Investigate Claims
- Administrative and Office Support
- Sales Quota Achievement
- Customer Data Confidentiality
- Telephone Reception
- Collaborative Environments
- End Cap Placement
- Selling Skills
- Facility Tours
- Merchandise Orders and Exchanges
- Sales Report Generation
- Calm and Professional Under Pressure
- Safe Work Practices
- Understanding Customer Needs
- Guest Satisfaction
- Call Transfers
- Speaking Clearly
- Process Transactions
- Complex Product Knowledge
- Clerical Support
- Invoice Preparation and Processing
- Customer Account Management
- Monetary Transactions
- Negotiation
- Quality assurance
- Self-direction
- Stock management
- Warehousing functions
- Shipping procedures understanding
- Retail store support
- Money handling abilities
- Staff education and training
- Stocking and replenishing
- Medical terminology knowledge
- Order fulfillment
- Professional telephone demeanor
- Complaint resolution
- Key holder experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Customer Service Associate
Roses, Variety Wholesalers
11.2022 - Current
Housekeeper
Comfort Inn Hotel
06.2022 - 12.2022
Line Technician
Gestamp
09.2020 - 02.2022
Production
House Of Raeford Farms
05.2020 - 09.2020
Floor Supervisor
Prison Industry
11.2017 - 03.2020
CNA Student
Brook View Healthcare Center
08.2007 - 12.2007
Waitress
Skillet Restaurant
06.2004 - 12.2013
CNA -
Spartanburg Community College
Diploma -
Union High School
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