Michelle Allocco
Palm Bay,Florida
Summary
Experience Patient Service Representative with over 20 years of experience in healthcare and dental management, patient scheduling and support. Proven track record of enhancing patient satisfaction and efficiency in medical settings.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
25
25
years of professional experience
Work History
Patient Services Representative II, Cardiology Department
Health First Medical Group
12.2022 - Current
- Scheduling for Cardiologist.
- Manage high volume inbound calls, resolving patients concerns.
- Obtaining demographics and insurance information from patients.
- Verifying patients’ eligibility and updating patients demographics.
- Prepare the following day's workflow of schedules.
- Manage patient communication, accurately documenting and routing messages, urgent and non urgent to clinical staff via EHR.
Patient Service Representative
Carleton Ave Family Dental
03.2001 - 04.2022
- Manage inbound calls from policy holders, healthcare providers, and all insurance companies.
- Accurately document, research and resolve customer service-related issues and concerns.
- Oversee daily office activities, and manage patient’s appointment, cancellations, and last-minute adjustments.
- Perform administrative duties such as, data entry, filing, and processing a variety of routine paperwork necessary in office daily operations.
Education
High School Diploma -
Connetquot High School
Bohemia, NY06-1986
Skills
- Proficient in Athena operating system
- Experienced Epic user
- Certified in CPR
- Effective multi-tasking under pressure
- Customer-focused phone interactions
- Strong verbal and written communication
- Enhance client retention through superior patient experiences
Timeline
Patient Services Representative II, Cardiology Department
Health First Medical Group
12.2022 - Current
Patient Service Representative
Carleton Ave Family Dental
03.2001 - 04.2022
High School Diploma -
Connetquot High School