Michelle Almanza
Simi Valley,CA
Summary
When starting in a new environment, i always do my best to attain everything im informed with to perform my tasks at the best rate possible. Putting my skills into work, all the way from greeting customers, handling money, checks, and card payments, fulfilling a task im set to do, working at a fast paced rate but with etiquette and so many more. While learning and continuing to grow, to my way of thinking, the most important aspect for me that I have learned along my years of working in retail and fast food is that greeting customers and making them feel comfortable and accommodated is the best possible outcome there is to performing an outstanding position in a work place. As well with a positive attitude and dedication. Lastly I cant express how crucial it is to me to be a team player among coworkers to be able to achieve common goals efficiently, build trust among each other, and enhance problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon Fresh
04.2022 - Current
- Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
Retail Sales Associate Cashier
Marshalls
03.2021 - 01.2023
- Increased per-customer revenue by offering special sale items, loyalty programs, and purchases related to current selection
- Kept front-end organized and clean for maximum customer appeal
- Assisted customers with selecting items by explaining features and answering questions
- Updated price tags and signs for special one-off promotions and permanent mark-downs
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Answered telephone calls to answer questions about store policies, hours, and merchandise
- Returned unwanted products, exchanges and collected items to correct store locations.
Fast Food Team Member
Mcdonald's
03.2020 - 03.2021
- Helped customers select menu items by making suggestions related to each person's stated preferences
- Brought disgruntled guests back to loyal customers with expert handling of wide-ranging complaints
- Prevented errors with thorough reviews of completed orders prior to customer delivery
- Supported fast food crew by learning every position and quickly stepping in to handle demands at each station.
Education
Associate of Arts - Nursing
Moorpark College
Moorpark, CA05.2024
High School Diploma -
Royal High School
Simi Valley, CA06.2021
Skills
- Purchase recommendations
- Loyalty program promotion
- Upselling and cross-selling
- Customer support
- Order processing
- Front-end organization
- Returns processing
- Check processing
- Bill verification
- Cash register operation
- Signage and label updates
- Order review
- Order management
- Safe food handling
- Cleaning and sanitation
- Stock replenishment
- Order taking
- Cash handling
- Problem-solving
- Hospitality and accommodation
- Order Management
- Product Runs
- Adaptable and Flexible
- Purchase Packaging
- Honest and Dependable
- Reliable and Responsible
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Associate
Amazon Fresh
04.2022 - Current
Retail Sales Associate Cashier
Marshalls
03.2021 - 01.2023
Fast Food Team Member
Mcdonald's
03.2020 - 03.2021
Associate of Arts - Nursing
Moorpark College
High School Diploma -
Royal High School