Michelle Almonacid
Carteret,NJ
Summary
Office professional with solid background in administrative functions and office management. Adept at ensuring smooth operations and providing exceptional support to team members. Highly reliable with focus on teamwork and adaptability, excelling in both collaborative and dynamic environments. Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Property Manager Office Administrator
Premier Management Corporation
10.2023 - 10.2024
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
- Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
- Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Office Associate
Home Depot Warehouse
02.2021 - 10.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Developed and maintained spreadsheets in excel to track and chart information such as customer information and invoices.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Dealt with inbound and outbound truck drivers.
- Trained and supervised employees on office policies and procedures.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Sales Associate
CHAMPS
02.2020 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2022
Skills
- Scheduling and Planning
- Data Entry
- File Organization
- Scheduling
- Expense Tracking
- Customer Service
- Strong Problem Solver
- Patience and resilience
- Cash Handling
- Complaint resolution
- Product Knowledge
- Customer Account Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager Office Administrator
Premier Management Corporation
10.2023 - 10.2024
Office Associate
Home Depot Warehouse
02.2021 - 10.2023
Sales Associate
CHAMPS
02.2020 - 05.2020
High School Diploma -
Perth Amboy High School
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