Michelle Alomar
Saint Cloud,FL
Summary
Proactive Front Desk Receptionist and Manager with extensive experience in guest engagement, office administration, and staff training. Skilled in scheduling, managing multi-line phone systems, and maintaining professional front office environments. Fluent in Spanish, energetic, and committed to delivering outstanding customer service and resolving concerns amicably.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Garcia Family Orthodontics
2018.10 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answer and manage incoming calls.
- Inform patients of financial treatment plan options.
- Collect and receipt payments from patients at time of treatment.
Front Desk Manager
Ecco Suites
2004.08 - 2020.12
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Assisted the general manager and assistant general manager in maintaining guest account.
- Reviewed and ensured accuracy of accounts information and changes.
- Managed all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting rooms.
- Collected and processed cash and credit payments.
- Resolved customer concern in an amicable manner.
Education
Associate of Arts - Hotel Management
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR05.2001
Skills
- Customer Service
- Time Management
- Listening Skills
- Engaging Personality
- Team Collaboration
- Fluent in Spanish
- Energetic Work Attitude
Timeline
Front Desk Receptionist
Garcia Family Orthodontics
2018.10 - Current
Front Desk Manager
Ecco Suites
2004.08 - 2020.12
Associate of Arts - Hotel Management
Sistema Universitario Ana G Mendez - Universidad Del Este
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