Michelle Alonzo
Norwalk,CA
Summary
Accomplished Legal Administrative Assistant at Home Franchise Concepts, adept in Office Administration and fostering client relations, streamlined legal processes and enhanced operational efficiency. Proven track record in document preparation and critical thinking, achieving significant improvements in client satisfaction and workflow optimization. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Legal Administrative Assistant
Home Franchise Concepts
2022.06 - Current
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
Funder
Stearns Lending LLC
2020.10 - 2022.05
- Exceeded customer expectations by providing exceptional service and support throughout the mortgage funding process.
- Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
- Improved company''s funding success rate through diligent review and verification of borrower information.
- Reduced processing time for loan applications through thorough documentation and attention to detail.
- Monitored pipeline activities closely, ensuring proper follow-up on outstanding items necessary for loan closing.
- Maintained up-to-date knowledge of industry trends and best practices related to mortgage fundings, ensuring compliance with all relevant regulations and guidelines.
- Maintained strong relationships with external partners, including lenders, escrow officers, and attorneys to ensure smooth transaction completions.
- Streamlined mortgage funding processes by implementing efficient workflow strategies.
Customer Service Representative
The Custom Companies, Inc.
2018.06 - 2020.09
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Nutrition Assistant
Norwalk-La Mirada Unified School District
2016.09 - 2018.06
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Boosted operational efficiency by participating in continuous improvement initiatives aimed at optimizing workflow processes within the cafeteria setting.
- Collaborated with school administrators to promote healthier eating habits among students through educational initiatives.
Jr. Account Manager
DocMagic
2005.11 - 2014.07
- .Analyzed competitive landscape within the industry sector consistently staying ahead of trends that could impact existing accounts.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
- Assisted senior account managers in creating customized proposals for high-value clients, securing profitable contracts.
- .Developed and maintained account management documentation, enabling efficient sharing of information among team members.
- Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
- Negotiated favorable contract terms by leveraging industry knowledge and understanding client needs thoroughly.
- Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
- Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely followups.
Education
Norwalk High School
Norwalk, CASkills
- Office Administration
- Document Preparation
- Proofreading abilities
- Legal writing
- Microsoft Office
- Client service and support
- Administrative Support
- Fast Learner
- Document Editing
- Task Prioritization
- Legal Document Preparation
- Organizational Efficiency
- Document drafting
- Proofreading
- Client Relations
- Relationship Building
- Critical Thinking
- Adobe Acrobat
- Problem-solving abilities
- Call center experience
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Paperwork Processing
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Live chat support
- CRM software proficiency
Timeline
Legal Administrative Assistant
Home Franchise Concepts
2022.06 - Current
Funder
Stearns Lending LLC
2020.10 - 2022.05
Customer Service Representative
The Custom Companies, Inc.
2018.06 - 2020.09
Nutrition Assistant
Norwalk-La Mirada Unified School District
2016.09 - 2018.06
Jr. Account Manager
DocMagic
2005.11 - 2014.07
Norwalk High School
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